About the Role
This is a hands-on role responsible for managing relationships with driver partners on Uber’s platform. Aside from proactive outreach to customers, you will also educate and guide our driver partners on how to access our app. This is a great opportunity to work as part of a high performing Operations team. This is a fast-paced front-line role, with a clear and direct impact on the growth of our business.
What You'll Do
Account Management. Assist new partners through the onboarding process and give them all the guidance they need to be successful with Uber and help troubleshoot any issues they experience (e.g. payment-related issues, technical problems)
Customer Service. Clearly communicate and solve customers’ problems with professional tone and manner
Cooperate with the team. Provide operational ideas and cascade thoughts and findings for improvement. Stay on top of new Uber policies, procedures, and programs that affect our partners. Assist with events and promotions as needed (potentially during hours outside of regular service)
What You'll Need
Uber is a technology company; We make a smartphone app that provides users with an on-demand, private car service that takes them safely and smoothly to where they need to go, in dozens of countries and hundreds of cities around the world - at the push of a button. On another level, Uber is a technology company obsessed with pushing boundaries to ensure that riders and partner-drivers have an effective platform for easier and safer transportation. Uber is about applying mobile technology, data-driven decision making, and world-class operations teams to solve a massive, offline problem: urban transport. This is an exciting time as we reshape not only the concept of how a rider gets from point A to B, but also the concept of support. Come join us, and help build one of the fastest growing companies in the world. Be part of the team that develops a new fabric for urban logistics and great customer support.