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Account Executive - Uber Hong KongUber (Asia) Limited
Account Executive - Uber Hong KongUber (Asia) Limited
Job Highlights
  • 5 Days Work, Bank Holidays, Flexible Working days
  • Cheerful, Mature, With passion in customer service
  • Provide customer service via telephone and message
Job Description

About the Role
This is a hands-on role responsible for managing relationships with driver partners on Uber’s platform. Aside from proactive outreach to customers, you will also educate and guide our driver partners on how to access our app. This is a great opportunity to work as part of a high performing Operations team. This is a fast-paced front-line role, with a clear and direct impact on the growth of our business.

What You'll Do
Account Management. Assist new partners through the onboarding process and give them all the guidance they need to be successful with Uber and help troubleshoot any issues they experience (e.g. payment-related issues, technical problems)
Customer Service. Clearly communicate and solve customers’ problems with professional tone and manner
Cooperate with the team. Provide operational ideas and cascade thoughts and findings for improvement. Stay on top of new Uber policies, procedures, and programs that affect our partners. Assist with events and promotions as needed (potentially during hours outside of regular service)

What You'll Need

  • At least 1-year experience in account management, telemarketing function or other clients service-related role.
  • Excellent written and verbal communication. Fluent in both English and Cantonese and able to type Chinese (>40 w.p.m).
  • Exceptional interpersonal skills, with the ability to identify user pain points and provide the right solution.
  • Willing to learn and motivated by business problems. Ability to see challenges as opportunities.
  • A strong sense of empathy - You will be an excellent advocate for Uber's users and are passionate about building the community for partners interested in the platform.
  • Experience in Copywriting will be a plus. You are comfortable in explaining complex product/policy updates in writing which is easy for our users to understand.

Notes

  • Please be reminded to include your resume, expected salary and available date in the application email
  • Personal data will be used for recruitment purpose only

 

Additional Information
Career Level
Entry Level
Qualification
School Certificate
Years of Experience
1 year
Employment Type
Contract, Full Time
Benefits
Five-day work week, Flexible working hours, Medical insurance, Overtime pay
Company details

Uber is a technology company; We make a smartphone app that provides users with an on-demand, private car service that takes them safely and smoothly to where they need to go, in dozens of countries and hundreds of cities around the world - at the push of a button. On another level, Uber is a technology company obsessed with pushing boundaries to ensure that riders and partner-drivers have an effective platform for easier and safer transportation. Uber is about applying mobile technology, data-driven decision making, and world-class operations teams to solve a massive, offline problem: urban transport. This is an exciting time as we reshape not only the concept of how a rider gets from point A to B, but also the concept of support. Come join us, and help build one of the fastest growing companies in the world. Be part of the team that develops a new fabric for urban logistics and great customer support.