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AdministratorAIA Hong Kong and Macau
AdministratorAIA Hong Kong and Macau
Job Highlights
  • Handle office administration matters
  • Personal assistant to department head
  • Support to working partners
Job Description

Job Summary

Perform administrative and office support activities for Customer Experience Management


Roles and Responsibilities

Office Administration

Handle office administration matters independently

  • Retrieve incoming faxes/emails, coordinate visitors/guests for meeting, opening and distribute daily mails etc
  • Ensure office equipment and supplies such as stationery, refreshments, toiletries etc. are replenished and upkeep
  • Responsible for requisition and maintenance of office equipment including furniture and fixture, telephone systems, keys etc
  • Liaise with Human Resources for staff onboarding, contract renewal and departure issues
  • Arrangement of courier services, cleaning services and pest control
  • Place and follow up orders
  • Devise and maintain office filing system
  • Prepare management reports for staff attendance
  • Be the department’s coordinators/representatives such as IT Officer, Flu Plan, BCP, training, activities etc


Personal Assistant to Department Head

  • Screen and direct phone calls
  • Handle requests and queries appropriately
  • Distribute correspondence
  • Manage diary
  • Schedule meetings and appointments
  • Make travel arrangement
  • Take action points and write minutes
  • Prepare papers for meetings
  • Handle claim submission


Support to Working Partners

Provide clerical and administrative support across teams to ensure smooth operation

  • Arrange meeting and prepare materials for meetings
  • Distribute penalty letters
  • Prepare standard letters
  • Contribute to team effort by accomplishing related results as needed


Service Awards

Work with organizer, contestant and vendor for enrolment

  • Be the contact point
  • Ensure enrollment is done within deadline
  • Liaise with vendors for getting quotations
  • Arrange payment
  • Arrange meeting


Stakeholder Management

Build up close and cordial relationship across teams to facilitate daily operations

  • Maintain harmonious relationship
  • Be responsive to enquiries and requests
  • Balance the interests of different parties


Other Responsibilities

Perform other responsibilities and duties periodically assigned by superior(s) in order to meet operational and/or other requirements.


Job Requirements

  • At least secondary education graduate with 5 passes in HKCEE or equivalent
  • 3 years of working experience in financial institutions
  • Efficient
  • Discretion
  • Flexible
  • Self-motivated
  • Organised
  • Computer literate
  • Proactive
  • Good command of both written and spoken English and Cantonese


We offer an attractive remuneration package to the successful candidate.  Please submit your application by clicking “Apply Now” for our processing.


All personal information provided by applicant will be treated in strict confidence and used solely for recruitment purposes.  The personal information will be used strictly in accordance with AIA’s personal data policies, a copy of which will be provided upon request.  It is possible that information about the applicant or the applicant’s application will be shared with AIA and its related companies.  AIA will retain all applications for a period of up to 24 months after which the documents will be destroyed.


Additional Information
Years of Experience
3 years
Employment Type
Full Time
Company Website
Company details
AIA International Limited

About AIA Hong Kong and AIA Macau

AIA Hong Kong and AIA Macau are subsidiaries of AIA Group Limited. AIA Group Limited established its operations in Hong Kong in 1931. We have more than 15,000 financial planners*, as well as an extensive network of brokerage and bancassurance partners who serve more than 1.8 million customers*. Our products range from individual life, group life, accident, medical and health, personal lines insurance to investment-linked products with numerous investment options. We are also dedicated to providing superb product solutions to meet the financial needs of high net worth customers.
* As of February 2016