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Advisor, Group Policy ServiceBUPA Asia Limited
Advisor, Group Policy ServiceBUPA Asia Limited
Job Highlights
  • Create and maintain all group customer records
  • Process group policy administration issues
  • Ensure questionable applications are rejected
Job Description

* Candidate with more experience will be considered as Senior Advisor

Job Purpose

You will create and maintain all group customer records, process group policy administration issues accurately and within targeted turnaround time.  You will work closely with your Assistant Manager or Supervisor to keep track of work volume and report if any irregularities.

Accountabilities and activities

  • Process policy administration issues accurately and within targeted turnaround time
  • Monitor and ensure all cases are assessed and evaluated against the terms of the policy and conform to regulatory compliance in order to safeguard the interests of customers and company
  • Verify data from various daily, monthly report to ensure high accuracy rate of processing
  • Ensure questionable applications are rejected or filtered for further attention, by administering the policy administration procedures
  • Create and maintain all customer related records
  • Prepare and distribute contract, medical card and fulfillment package
  • Follow up requests from customer and internal department within targeted turnaround time
  • Work closely with Manager to manage the team and to keep track of work volume
  • Handle ad hoc projects

To be successful in the position, you should have:

  • F.6 or above
  • Fresh Graduate will be considered
  • Preferably 2-3 years' relevant experience in policy administration in medical/life insurance areas.
  • Preferably Pass in IIQA Exam (Paper I and II) or relevant qualifications  
  • Basic Medical knowledge (diagnosis, claims procedures, benefit types)
  • Fluency in written and spoken English and Cantonese is required 
  • Typing skills 40-50WPM
  • Proficiency in MS office applications and Chinese Word Processing
  • Good interpersonal, communication and time management skills are required on achieving results and successful outcomes
  • High level of integrity and trust


Bupa offers 5 days work per week and comprehensive remuneration packages including base salary, performance bonus, study assistance plan, non-contributory pension plan, life and medical benefit, dental benefit, annual leave, examination leave, etc.

Bupa is an equal opportunity employer and welcomes applications from qualified candidates. Information provided will be treated in strict confidential and only be used for consideration of application with Bupa.              

Personal data collected will be used for recruitment purposes only. Only candidates selected for interviews will be contacted. Bupa will be in touch for any opportunities that matches your profile. All personal data of unsuccessful application will be destroyed 24 months from the date of receiving the application.

Additional Information
Years of Experience
2 years
Employment Type
Full Time, Permanent
Education allowance, Five-day work week, Free shuttle bus, Life insurance, Medical insurance, Performance bonus
Company Website
Company details

Bupa – A global healthcare specialist

Bupa began in the UK in 1947. We fund healthcare around the world and run clinics, hospitals, dental centres, care homes, and more. With no shareholders, we reinvest our profits to provide more and better healthcare for customers. 

Bupa is UK’s largest health insurer. * In Hong Kong, we are known as the health insurance specialist. We have gained the trust of more than 400,000 individuals, and 3,200 companies including major corporations in public utility and telecom industry. We have been providing quality health insurance for Hong Kong’s civil servants for more than 20 years.


Bupa also provides primary care services through Quality HealthCare Medical Services (QHMS), one of Hong Kong’s largest private clinic networks.

If you are interested in joining Bupa, please visit our website to find out more about the career opportunities of Bupa.


Source: Laing Buisson Health Cover UK Market Report 13th Edition, published 16 January 2017, in terms of market share among private medical insurance providers