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Analyst, CRM AnalyticsMaxim's Caterers Ltd
Analyst, CRM AnalyticsMaxim's Caterers Ltd
Job Highlights
  • CRM analytics and big data analysis
  • Tableau, Qlikview, QlikSense and PowerBI
  • 1-3 years work experience
Job Description

The CRM analyst will play a key role in supporting the company’s growing needs on CRM analytics and big data analysis. The technical skills of the incumbent will be leveraged to support the Group’s CRM team as well as various functional teams to implement and manage analytical projects.


  • Leverage analytics and visualization tools to present information in a way that drives fact-based decision making
  • Assist in advanced data analytics projects e.g. segmentation, predictive modeling, market basket analysis and product recommendations
  • Develop and compile both regular and ad hoc reporting on business performance and customer behavior
  • Monitor the key performance indicators and identify changes in trending to management
  • Take full responsibilities in executing marketing campaigns from identifying target customer group, target list generation and post campaign evaluation
  • Participate in data integration projects, work with IT and vendors to consolidate data from various platforms


  • Degree in Statistics, Computer Science,Management Information System or related discipline
  • 1-3 years work experience in customer analytics, preferably in F&B or Retail industry
  • Hands on experience in visualization tools e.g. Tableau, Qlikview, QlikSense and PowerBI
  • Knowledge of statistical software and programming language including R, python, SPSS or SAS
  • Experience in SQL/Oracle would be a plus
  • Proficient in MS Office (Excel, PowerPoint & Word)
  • Good command in both written and spoken English and Chinese

*** Fresh graduate will also be considered


Interested parties please apply with full resume, state expected salaries by clicking "Apply Now".

All applications and data collected will be treated in strict confidential and used exclusively for recruitment purposes.  Only short listed candidates will be invited for interview. The company will retain the applications for a maximum period of 24 months and may refer suitable candidates to other vacancies within the Group.


Additional Information
Career Level
Entry Level
Years of Experience
1 year
Employment Type
Full Time
Company details

About Maxim’s Caterers Limited

Founded in 1956, Maxim’s Caterers Limited (a company incorporated in Hong Kong) is a leading food and beverage company comprised of Chinese, Asian and European restaurants, quick service restaurants, bakery shops, coffee shops, Japanese chain restaurants and institutional catering, while providing a range of festive products, including the award-winning HONG KONG MX Mooncakes. It is also the licensee of renowned brands including Starbucks Coffee, Genki Sushi and IPPUDO Ramen, The Cheesecake Factory and Shake Shack in various territories. Altogether, it has over 1,250 outlets in Hong Kong and Macau regions, Mainland China, Vietnam, Cambodia, Thailand and Singapore. To learn more about Maxim’s, visit