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Ten Group

APAC – Team Manager

Ten Group
Salary provided
Posted on 23 Jan 2020

APAC – Team Manager

Ten Group

Job Highlights

  • Energetic and passionate individuals
  • People who can use their initiative and creativity
  • Luxury and VIP Travel/ Hospitality industry exp

Job Description

Description

Do you want to play a key role in growing an already successful global service business in Hong Kong and Asia Pacific?

Do you have a real passion for customer service?

Are you passionate about people management and people development?

Yes? Read on...

As a Team Manager in the Hong Kong office, you will be responsible for managing around 8-10 individuals of different specialist backgrounds including travel, dining, tickets and creative. You will need to be fluent in Cantonese, Mandarin and English and have strong experience working in customer service in a management capacity. We operate in an exciting and dynamic market and want leaders that have a real sense of what makes great customer service and know how to drive change and innovation in their roles. The pace of work is fast and challenging, but highly rewarding.

The team deals with all types of lifestyle requests from our members living in Hong Kong and abroad. The market is incredibly exciting and dynamic and we need leaders that have a real sense of what makes great customer service and can play a big part in helping to innovate and improve our service. You must have passion and love working with and developing people. In your role you will train / recruit / motivate and lead the performance of a team situated in a very important area of our business. Your success will also come from excellent communication skills and having a pro active approach to all that you do.

You must have passion for working with and developing people as you will train / recruit / motivate and lead your team's performance as they fulfil highly specific and unique customer briefs.The position entails the management of a diverse and dynamic team. You should thrive in a busy, fun environment which has teamwork at its forefront. A passion for customer service is essential as well as the ability to thrive under pressure.

 

Who We Are

At Ten our goal is simple, to become the most trusted service business in the world. We are already the global market leader for lifestyle management and concierge services, providing services from a 20 + strong global office network with over 800 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members. Will you help take us there?

Requirements

  • Energetic and passionate individuals with proven experience of managing at least 6-8 people
  • Proven capability to own and lead projects
  • Seasoned in the development and execution of team and department-level strategies
  • People who can use their initiative and creativity to drive the business forward
  • People who are passionate about delivering high quality customer service
  • Luxury and VIP Travel and/or Hospitality industry experience preferred

Please note: You must be fluent in Cantonese, Mandarin and English to apply for this role (both written and spoken) which is based in Hong Kong.

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits regardless of where they are based. Not only do we enjoy monthly Treats on Ten (on the tenth of each month!) but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program – this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.

One of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave

Ten works with a small Preferred Suppliers List currently, focused on specialists in each location. Please note we are not accepting any further agencies onto our PSL at this time.

Additional Information

Career Level
Not Specified
Qualification
Not Specified
Years of Experience
Not Specified
Employment Type
Full Time

Additional Company Information