Jardine Restaurant Group

Application Support Analyst (18 Months Contract)

Jardine Restaurant Group
Salary provided
Posted on 29 Oct 2020

Application Support Analyst (18 Months Contract)

Jardine Restaurant Group

Job Highlights

  • Provide applications technical support to users
  • Conduct troubleshoot, resolution and bug fix
  • SAP, MS Dynamics NAV/AX, D365, Power BI, Tableau

Job Description

  • Act as a contact person for applications support in the IT back office, handle enquiries and provide technical support to users, include troubleshooting, incident and problem identification, provide resolution and escalation, bug fixing and change management, to avoid re-occurring of incidents and events
  • Monitor daily operation to ensure incidents are resolved and meet the service-level, make corrective action and update incident status to stakeholders
  • Collaborates with internal and external vendors to resolve production support and handle change deployment, take ownership of the outcome
  • Monitor external vendors service consumption and assist in annual review of their maintenance contracts
  • Support new applications’ on-boarding process, as well as schedule planned and urgent changes with operation
  • Comply with standards and change deployment policy to meet with the audit requirements
  • Maintain operations procedure and documents to ensure proper support model are being in place and followed
  • Degree in Computer Science, Engineering, IT or a related discipline
  • Minimum 4 years of relevant experience in IT technical support role on applications (SAP, Microsoft Dynamics NAV/AX and D365) is preferred, experience in BI solutions (Power BI/ Tableau) is a plus
  • Familiar with ITIL framework and acquired certificate
  • Able to work independently, with strong problem-solving and analytical skills
  • Proactive, flexible, open-minded, and with experience in leading a team
  • Good team player and with excellent communication skills
  • Proficient in both spoken and written English and Chinese
  • Able to support under non-office hour
  • Immediately available is preferred

Additional Information

Career Level
Years of Experience
4 years
Job Type
Contract, Full Time

Company Overview

Jardine Restaurant Group (JRG) operates over 810 outlets with more than 25,000 employees, making it one of the leading restaurant groups in Asia. JRG is one of Yum’s largest international franchisees, with operations under Pizza Hut in Taiwan, Hong Kong, Macau, Vietnam and Myanmar together with KFC in Hong Kong, Macau, Taiwan and Vietnam.

Jardine Restaurant Group Hong Kong operates the Pizza Hut, PHD and KFC franchise in Hong Kong and Macau with combined store footprint of over 200 stores and more than 9,000 employees.

Additional Company Information

Food and Beverage
Benefits & Others
Five-day work week, Medical insurance, Performance bonus