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Application Support $40,000 - $65,000 HK Island Financial services Chancery House Limited
  • Central
  • Salary provided
  • Posted on 22 Aug 2019
Application Support $40,000 - $65,000 HK Island Financial services Chancery House Limited

Job Highlights

  • 2nd line support
  • help desk support
  • support

Job Description

Application Support


What you will be doing:

  • To ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
  • Incident, Problem, Change and business continuity management.
  • Level 2 user query analysis and resolution.
  • Assist in the identification and development of KPIs.
  • Ability to interpret data to develop action plans to improve business processes.
  • Passion for delivering a great customer experience at scale.

Essential Skills

  • Bachelor’s degree in Business or IT.
  • Knowledge of ITIL process.
  • 2-8+ years of hands-on experience in Derivatives industry in a client facing role.
  • Excellent communication, presentation skills and is passionately communicative.
  • Ability to communicate effectively in a variety of written and verbal formats with a wide range of people; external individuals, organizations and agencies.
  • Extraordinary problem-solving capabilities.
  • Ability to learn and apply considerable amounts of information.
  • Ability quickly learn business applications and provide guidance to customers.
  • Strong communication skills and ability to empathize with customers.
  • Strong phone contact handling skills and active listening.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Ability to conduct meetings with senior stake holders within and client organization.
  • Competitive spirit and ability to self-motivate.
  • Demonstrated financial and analytical skills.
  • Fluent in Cantonese.
  • Good working level Mandarin.
  • Candidates with less experience will be considered for junior position

Desirable Skills

  • Mid-level understanding of common Technology platforms used in derivatives middle and back office processing.
  • Distributed programming experience with Windows, Java, Oracle, Linux / Unix scripting, etc.
  • Ability to analyze problems and produce a range of options to arrive at preferred solution.
  • Ability to learn and use new technologies.

Additional Information

Career Level
Not Specified
Not Specified
Years of Experience
Not Specified
Employment Type
Full Time

Additional Company Information