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Assistant AI Specialist (CRM4/201908/AAS/CK)HKT
Assistant AI Specialist (CRM4/201908/AAS/CK)HKT

Job Highlights

  • Good command of written English and Chinese
  • Degree/Higher Diploma holder in Computer Science
  • Hands-on experience in NLP or data visualization

Job Description




  • Apply AI technologies, particularly Natural Language Processing (NLP) and Speech Recognition solutions across wide range of digital channels including mobile app, websiteand ecommerce platform to handle customer enquiries, identify selling opportunities and build customer relationship;
  • Responsiblefor design, development, testing and implementation of RPA bots that will interact with multiple third party applications;
  • Monitor and finetune RPA Bots performance in service and operation delivery.


  • Degree/Higher Diploma holder in Computer Science or equivalent;
  • Solid knowledge and project delivery experience in Dialogflow, Chatbot;
  • Good command of written English and Chinese;
  • Hands-on experience in NLP or data visualization/ dashboard creation project will be an added advantage.


We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume (please put our ref no. on the application subject), stating your present and expected salary to Human Resources Department by clicking “Apply Now”.

For more information on other job opportunities of PCCW, please visit our website:

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

Privacy Policy Statement -


Additional Information

Career Level
Entry Level
Years of Experience
Employment Type
Full Time, Permanent
Benefits & Others
Free shuttle bus, Medical insurance
Company Website

Company Overview

HKT (SEHK: 6823) is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sales, outsourcing, consulting, and contact centers.

HKT offers a unique quadruple-play experience in Hong Kong delivering media content on its fixed-line, broadband Internet access and mobile platforms jointly with its parent company, PCCW Limited.

HKT also provides a range of innovative and smart living services beyond connectivity to make the daily lives of customers more convenient, whether they are at home, in the workplace, or on the go.