Hang Seng Bank Ltd
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Assistant Collections Officer
jobsDB Ref. JHK100003006065133
RBWM Chief Operating Office – Credit Control Services
We are currently seeking a high caliber professional to join our department as Assistant Collections Officer.
Principal responsibilities
- Prepare statistical reports for management review
- Assist in compiling MIS reports and performing User Acceptance Test on system enhancement and development
- Provide administrative support to debt collection operations
Requirements
- University degree in a related discipline OR other relevant qualifications
- With banking experience, preferably with exposure to credit control and debt collection operations
- Knowledge of relevant credit systems of personal finance such Credit Bureau System, Credit Decision System etc an advantage
- Strong self-motivation, with ability to work independently and under pressure
- Good interpersonal, presentation and problem solving skills
- Good knowledge of application software (Skills in SAS, MS Word, Excel, Powerpoint and Access)
- Proficiency in both English and Chinese, with proficiency in Putonghua an advantage
- Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.