Chiyu Banking Corp Ltd

Assistant Compliance & Quality Assurance Manager (Complaint Handling)

Chiyu Banking Corp Ltd
Salary provided
Posted on 25 Sep 2020

Assistant Compliance & Quality Assurance Manager (Complaint Handling)

Chiyu Banking Corp Ltd

Job Highlights

  • Enhance quality service of branches
  • Manage clients' opinions / complaints
  • Mystery shopper programme

Job Description


  • Assist in designing and implementing of the policies and internal control mechanism to enhance quality service of branches
  • Coordinate with internal and external parties to manage clients' opinions / complaints and respond in a timely manner
  • Promote quality assurance best practice, organize compliance and quality assurance improvement training and activities to frontline staff
  • Liaise with and monitor performance of outside vendor on mystery shopper programme
  • Undertake any other duties as assigned by the superior


  • Degree or above in Business Administration or related disciplines
  • Minimum 3 years of experience in quality assurance and complaint handling in banking industry
  • Demonstrate strong sense of risk and control
  • Excellent interpersonal and communication skills
  • Good command of spoken and written Chinese and English
  • Proficient in PC skill especially Excel and Chinese Word Processing
We offer competitive packages and promising career opportunities to the right candidates. Please send your full resume with expected salary and the date of availability to The Human Resources Department, Chiyu Banking Corporation Ltd, 12/F, Chiyu Bank Building, 78 Des Voeux Road, Central, Hong Kong, or fax to 2986-3223 or by clicking Apply Now.

Information provided will be treated in strict confidence and only be used for recruitment purposes. All personal data of unsuccessful applicants will be destroyed after the recruitment exercise. A copy of Personal Information Collection Statement is available upon request.

Additional Information

Career Level
Entry Level
Years of Experience
3 years
Job Type
Full Time, Permanent

Company Overview

Chiyu Banking Corporation Limited has been registered as a licensed bank since 1947. Rooted in Hong Kong, we strive to provide one-stop cross-border banking and financial services to customers in Hong Kong, mainland and overseas Chinese. Riding on the edge of the Hong Kong and Fujian business and our cross-border platform, we will continuously maintain its core values of “Sincerity, Flexibility, Tailor-made Service and Professionalism” and provide premium services to our customers to help growing their wealth, and to create values and deliver returns to our stakeholders and staff.

We believe that employees are valuable asset of the company. We offer stimulating careers that will further your personal growth. Come join us for the following position.

Additional Company Information