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Assistant Customer Service ManagerKOS Staffing Limited
Assistant Customer Service ManagerKOS Staffing Limited
Job Highlights
  • Large media group focus on e-commerce development
  • Guaranteed 13 months and bonus
  • Supportive and harmony working environment
Job Description

About Our Client:

Our client is a Leading Media group, with their expension on E-commerce they are now looking for right candidate to join them.

Responsibilities:

  • Reporting a CS manager, Leading a team of 2-3 CS and mainly responsible for:
  • lead the team to exceed key performance measures in service
  • Guide the team to provide solutions to customer requests and promptly take recovery actions.
  • To identify opportunities and lead follow-through discussions to improve service processes

Requirements:

  • Bachelor degree preferred with with a minimum of 3 years' experience in CS, contact center operation preferred
  • Fluent in Mandarin, English and Cantonese.
  • Excellent customer service skills
  • Good team player.

Click "Apply Now" to apply for this position or call Tom Wong at +852 3180 4925 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.

Additional Information
Career Level
Senior
Qualification
Degree
Years of Experience
2 years
Employment Type
Full Time, Permanent
Company details
KOS Staffing Limited provides full spectrum of staffing services covering permanent, contract and part-time positions as well as contracting & payroll services in a wide range of frontline, call centre operations and EA/PA/Sectary/ Admin roles.
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