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Assistant Customer Service ManagerThreeZero (Hong Kong) Limited
Assistant Customer Service ManagerThreeZero (Hong Kong) Limited
Job Highlights
  • Supervising a small customer service team.
  • College degree or equivalent
  • 3 to 6 years relevant working experience
Job Description

Job Duties:

  • Supervising a small customer service team.
  • Develop and systematize the CS procedures for fast response.
  • Motivate and coach CS team for good service quality
  • Handle customers’ complaints and resolve problems
  • Support implementation of online customer servicing platform.
  • Prepare management report for management review.
  • Coordinate with engineering team and supplier to improve products quality
  • Monitor Suppliers for the repairing and maintenance issue.

 Requirements:

  • College degree or equivalent
  • 3 to 6 years relevant working experience, with at least 3 year at senior level.  
  • Excellent communication, negotiation and presentation skills.
  • Self-motivated and aggressive, Mature, strong leadership and high responsibilities.
  • Must be very strong in excel and power point for monthly reporting.
  • Very strong in data analyze and statistical researching.
  • Good command of written & spoken English.
  • Experience and interested in Toys industrial.

Office Hour : Mon-Fri 9:30am to 6:00pm and Sat 09:30am to 1:00pm (Alternative)
We Offer: 5.5 day work (Alternative), double pay, bank holiday, MPF and performance bonus

Interested parties please send detailed resume with current & expected salary by clicking "Apply Now"

All Personal data collected will be used for recruitment purpose only.

Additional Information
Career Level
Middle
Qualification
Degree
Industry
Years of Experience
3 years
Employment Type
Full Time, Permanent
Benefits
Double pay, Performance bonus
Company details

9/F, Lee On Industrial Building, 70 Hung To Road, Kwun Tong, Kowloon, Hong Kong