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Assistant Customer Service Manager (Computer Services)AJob
  • Kwun Tong
  • Salary provided
  • Posted on 13 Aug 2019
Assistant Customer Service Manager (Computer Services)AJob

Job Highlights

  • Computer Services
  • Customer Service
  • 5 days work

Job Description

Job Duties:

  • Oversee daily activities at the Customer Service Team
  • Manage and motivate a team of staff members from different units to raise our service standards and enhance customer experience
  • Prepare customer service reports and make recommendations to strengthen customer service culture
  • Liaised with product and marketing team to produce pre- and post-campaign analysis and evaluation
  • Provide training to the CSR / CS Officers with professional customer service skills
  • Reviews working procedures or workflow on a regular basis and recommends enhancement or automation on such if deemed necessary
  • Compiles management information reports and analysis from the department

Requirement:

  • Degree / Higher Diploma or above with relevant customer service
  • Minimum 2 years' experience at supervisory level
  • Be tactful and assertive with professional sense in tackling customer complaints
  • Possess an analytical mind and good in critical thinking
  • Self-motivated, customer focused staff and well organized
  • High proficiency in both English and Mandarin
  • Excellent literacy in MS office application

(Candidate with more experience will be considered as Centre Supervisor)

Working Location: Kwun Tong

Working Hours: Mon-Fri 9:00am-6:20pm

*All interested parties, please send resume stating your latest salary package, availability and expected salary in MS WORD to Ms. Chan by email

Additional Information

Years of Experience
Not Specified
Employment Type
Full Time
Benefits & Others
Five-day work week, Medical insurance, Overtime pay, Performance bonus

Company Overview

AJob is a licensed consultancy company engaging in talents search and provision of professional human resources management services. Our HR professionals have solid exposure as a in-house recruiter, HR generalist, payroll specialist and international assignment management. Our in-depth HR knowledge and strong recruitment network in Asia Pacific persistently provide our clients with high standard recruitment and executive search services, as well as other strategic human resources solutions.

Please visit our website www.ajobhk.com for details.

Email : [email protected]

General Line : 21513026