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Assistant Customer Service Manager / Senior Customer Service ExecutiveViu
Assistant Customer Service Manager / Senior Customer Service ExecutiveViu

Job Highlights

  • Perform a leading role of CS professional
  • Handle inquiries on social media
  • Higher Diploma holder with 5 years relevant exp

Job Description

Viu is a leading pan-regional over-the-top (OTT) video streaming service operated by PCCW Media Group. It is available in 17 markets including Hong Kong, Singapore, Malaysia, India, Indonesia, the Philippines, Thailand, Myanmar, South Africa and Middle East countries of Bahrain, Egypt, Jordan, Kuwait, Oman, Qatar, Saudi Arabia and the UAE.

We’re seeking a passionate, creative, and motivated CS social media associate to join our team.  Reporting to the business development lead, your mission will be to deliver amazing social customer care experiences that drive positive brand sentiment and awareness.

You will be the owner of social media inquiries and required to work collaboratively and independently to drive innovation and enhance the customer experience. You will anticipate and support the needs of our business, responding to questions and customer concerns, and recommending process improvements as needed.

 

The Job

  • Perform a leading role of CS professional includes creative communications, project management and analysis
  • Handle inquiries on social media and/or any other digital platforms
  • Collaborate with cross-functional teams and your peers to improve the support experience for customers
  • Perform additional duties as required, such as ad-hoc project, reporting etc.

 

The Person

  • Higher Diploma or above
  • Minimum 5 years hands-on experience of handling inquiries on social media and/or any other digital platforms
  • Have knowledge of working in the telecom/technology sector and/or for a subscription service
  • A multitasker with excellent organizational skills with high personal productivity with demonstrated follow-up
  • Good command of computer skills, written and oral Cantonese and English
  • Candidate with less experience will be considered as Senior Customer Service Executive

 

We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume, quoting the reference number, stating your present and expected salary to Human Resources Department by post, fax or clicking "Apply now". 

Post  : 6/F, Goldin Financial Global Centre, 17 Kai Cheung Road, Kowloon Bay, Hong Kong

Fax    : 2827 8322 

 

For more information on other job opportunities of PCCW, please visit our website at 

http://www.pccw.com/Careers/Job+Opportunities+%26+Application/Current+Opportunities?language=en_US 

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer personal data policies (http://www.pccw.com/staticfiles/PCCWCorpsite/Terms%20of%20Use/Privacy%20Policy%20Statement/(PCCW)%20HR%20Privacy%20Policy%20Statement%20(version%20-%20Nov%202017).pdf), a copy of which will be provided immediately upon request.

Additional Information

Years of Experience
5 years
Employment Type
Full Time
Company Website

Company Overview

About Viu

Viu is a leading pan-regional over-the-top (OTT) video streaming service operated by PCCW Media Group. It is available in 17 markets including Hong Kong, Singapore, Malaysia, India, Indonesia, the Philippines, Thailand, Myanmar in Asia, the Middle East countries of Bahrain, Egypt, Jordan, Kuwait, Oman, Qatar, Saudi Arabia, the UAE and the newly launched South Africa.

Operating with both an ad-supported tier and a premium subscription tier with more features, Viu delivers premium Asian content in different genres from top content providers with local language subtitles as well as original production series under the ‘Viu Original’ initiative. 

Viu offers users express delivery of telecast content, streaming and download features, and localized user interfaces. With the patented Dynamic Adaptive Transcoding technology, Viu can provide the best viewing experience regardless of device or network conditions.

The service can be accessed via Viu app (available for free on App Store and Google Play) on connected devices, e.g. smartphones and tablets, as well as on web by logging into www.viu.com.

Additional Company Information

Benefits & Others
Five-day work week, Free shuttle bus, Life insurance, Medical insurance, Performance bonus