Assistant Data Analyst

Lane Crawford (Hong Kong) Limited
Posted on 28 Sep 2020

Assistant Data Analyst

Lane Crawford (Hong Kong) Limited

Job Highlights

  • Proficient in SQL, VBA and Microsoft
  • Positive, proactive, independent
  • Fun team to work with and great exposure

Job Description

Job Purpose:
"To initiate, organize and execute campaign and customer analysis to support privilege card programs in order to build customer loyalty and enhance member services."


Key Accountabilities:

In addition to following Lane Crawford’s policies and procedures, key accountabilities include, but are not limited to:

Campaign Management

  • Take ownership of assigned projects in the end-to-end campaign management process for every campaign assigned including customer targeting, QC, generating daily or weekly topline results
  • To participate in identifying the target segment that answer to the needs of every targeting initiatives which ultimately build customer loyalty and maximizing the revenue generation
  • To work closely with internal teams and vendors to ensure campaign execution in a timely and accurate manner

Reporting and Analytics

  • Take ownership of customer reports development
  • To manage ad-hoc and regular report generation process. And be able to modify the reports regarding the changes of business needs
  • To continuously review process and develop automation for regular reports where possible
  • Ensure that reports are generated in a timely and accurate manner

Customer Database

  • To consistently monitor the CRM database to ensure the data quality and timely report to Tech team if any inconsistency found
  • To support assistant manager in reviewing, planning and implementing data procedures that ensure excellent process is consistently being carried out

Company Culture and Values

  • To fully engage and live by the Lane Crawford Vision, Passion, Learning and Collaboration (PLC) Values, Leadership Code and deliver our Customer Service Promise at all times
  • To build collaborative working relationships with your colleagues to ensure the achievement of the Company Business Plan, your department and individual objectives
  • To reinforce Lane Crawford Heritage, Brand DNA and culture - through storytelling and sharing successes at every opportunity

Requirements

  • Degree holder in Marketing/Computing/Statistics/Information System discipline
  • 1-2 years experience in related field, preferably with luxury retail or retail experience
  • Experience in database marketing, reporting and management information
  • Proficiency in SQL, VBA and Microsoft Office (with experience in Power BI or Tableau is an advantage)
  • Able to analyse and translate data into meaningful reports
  • Able to work independently and under tight timeline
  • Good command of written and spoken English and Chines

Additional Information

Career Level
Not Specified
Qualification
Not Specified
Years of Experience
Not Specified
Job Type
Contract, Full Time

Company Overview

DISCOVER NEW OPPORTUNITIES

IN LANE CRAWFORD


The Leading Light for the Global Asian Luxury Customer. 
 

Additional Company Information

Benefits & Others
Dental insurance, Five-day work week, Free shuttle bus, Medical insurance