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Assistant Manager, AIA Vitality Strategy and Business ManagementAIA Hong Kong and Macau
Assistant Manager, AIA Vitality Strategy and Business ManagementAIA Hong Kong and Macau

Job Highlights

  • See job description.
  • See job description.
  • See job description.

Job Description

Job Summary

  • Assist Project Leader to implement initiatives to increase customers engagement
  • Coordinate with internal and external customer to engage multi-channel to promote customer culture and initiatives to achieve business targets
  • Engage internal departments to improve and promote excellent service culture


Roles and Responsibilities

Support the AIA Vitality Member Engagement and Operations

  • Incident/Exception handling – work closely with Vitality BAU team to identify, analyze and resolve production issues.
  • Execute and follow through on progress, result of initiatives to improve customer satisfaction and achieve business target
  • Work closely with internal and external parties to promote customer culture and to drive customer engagement
  • Provide accurate, consistent and timely management information and market insights to various stakeholders so as to formulate business plan
  • Performs other responsibilities  and duties periodically assigned by supervisor in order to meet company strategy
  • Handling administrative tasks of the project


Job Requirements

  • A University graduate, or equivalent, with a minimum of 3 years’ experience in operations/servicing role.
  • Highly proactive, driving and willing to face challenges to make changes
  • Strong problem solving skill and results oriented
  • Well organized, ability to prioritize and effectively manage multiple tasks/projects.
  • Responsible, detailed-minded and team-oriented
  • Experience in performing data analysis and building business models management reports and presentation preferred
  • Experience with digital devices a plus (Tablets and Phones with Apple and Android Operating Systems)



We offer an attractive remuneration package to the successful candidate.  Please submit your application by clicking “Apply Now” for our processing.


All personal information provided by applicant will be treated in strict confidence and used solely for recruitment purposes.  The personal information will be used strictly in accordance with AIA’s personal data policies, a copy of which will be provided upon request.  It is possible that information about the applicant or the applicant’s application will be shared with AIA and its related companies.  AIA will retain all applications for a period of up to 24 months after which the documents will be destroyed.


Additional Information

Company Overview

AIA International Limited

About AIA Hong Kong and AIA Macau

AIA Hong Kong and AIA Macau are subsidiaries of AIA Group Limited. AIA Group Limited established its operations in Hong Kong in 1931. We have more than 15,000 financial planners*, as well as an extensive network of brokerage and bancassurance partners who serve more than 1.8 million customers*. Our products range from individual life, group life, accident, medical and health, personal lines insurance to investment-linked products with numerous investment options. We are also dedicated to providing superb product solutions to meet the financial needs of high net worth customers.
* As of February 2016

Additional Company Information

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