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Assistant Manager – Branch Procedures and Operations SupportShanghai Commercial Bank Ltd
  • Not Specified
  • Salary negotiable
  • Posted on 16 Nov 2019
Assistant Manager – Branch Procedures and Operations SupportShanghai Commercial Bank Ltd

Job Highlights

  • Establish operational framework and guidelines
  • Assist to oversee branch procedures
  • Act as branch contact for the sales process

Job Description


  • Establish operational framework and guidelines on banking products related policies for the efficient functioning and collaboration between each business line, Compliance, Risk Management and other relevant stakeholders.
  • Assist to oversee branch procedures and/or manual functions, including the writing, updating, distribution, and re-engineering of all documentation.
  • Act as branch contact for the sales process of banking products, and provide support to branch sales and operations staff to resolve all their issues.
  • Develop and review new branch-related forms and documents for the selling of banking products.
  • Arrange staff meetings on issues related to compliance, operations, policy changes, etc.
  • Provide guidance and training to ensure that new products and procedures are communicated to staff in a timely manner.
  • Monitor and follow up with branches to resolve or clear all outstanding items raised by Audit, Compliance, Quality Assurance team and other relevant stakeholders.


  • Post-secondary educated or above
  • Minimum 5 years of experience in branch management or process streamlining in banking
  • Familiar with regulatory requirements on branch operations and/or sales process
  • Team player, good interpersonal skills with analytical mind
  • Good command of spoken and written English and Chinese

Attractive remuneration package will be offered to the right candidates. Interested parties please click "Apply Now" to submit your full resume with current and expected salary to the Human Resources Division or by post to G.P.O. Box 139, Hong Kong.

Please visit us at for more information about our Bank.

All personal data collected will be used for recruitment related purposes strictly in accordance with the Bank's personal data policies, a copy of which will be provided immediately upon request by contacting our Personal Data Compliance Officer. Applicants who are not contacted within two months may consider their applications unsuccessful and the personal data collected from the applicants will be retained for no longer than two years from the date of rejection during which the applicants may be considered for other suitable positions within the Bank.

Additional Information

Career Level
Years of Experience
5 years
Employment Type
Full Time, Permanent

Company Overview

Incorporated in November 1950, Shanghai Commercial Bank Ltd. is one of the most well known local Chinese banks in Hong Kong. At present, there are more than 40 local and overseas branches. The Bank has always been pursuing the motto of its founder, Mr. Kwang-pu Chen, to 'Serve the Community'. The Bank's slogan of 'For Personalized Service' and 'All in a Family' denotes the Bank's devotion to providing personalized services to its clients and promoting a harmonious relationship among its staff members.

Additional Company Information

Benefits & Others
Dental insurance, Double pay, Education allowance, Five-day work week, Life insurance, Medical insurance, Overtime pay, Performance bonus

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