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Assistant Manager/Business Analyst, Digital System SupportAIA Hong Kong and Macau
Assistant Manager/Business Analyst, Digital System SupportAIA Hong Kong and Macau

Job Highlights

  • See job description.
  • See job description.
  • See job description.

Job Description

Job Summary

Manages all affairs of Chatbot and Robotic Process Automation (RPA) and ensures that the designing and implementing of the business requirements and resources planning, process reengineering, UAT test and user training is able to achieve the highest level of productivity, operations efficiencies, quality and customer satisfaction.

Job Responsibilities

  • Support and monitor the development, implementation and maintenance for applications including IVRS, CRM, RPA and Chatbot.
  • Support business requirements gathering, analysis and documentation.
  • Manage stakeholder expectations and coordinate with IT, vendors and contractors to ensure successful project executions with high quality deliverables.
  • Collaborate with end users to ensure developed systems can fulfil user requirements.
  • Prepare documentations including test plan, business requirement metrics, test case, daily status report and UAT completion certificate.
  • Prepare the training material and conduct user training for system implementation.
  • Performs other responsibilities and duties assigned by supervisor.

Job Requirements

  • University graduate in any discipline
  • Minimum 3 years relevant working experience
  • Basic insurance and pension knowledge would be definitely an advantage
  • Ability to work independently and timeline driven environment
  • Good communication, presentation and influencing skills
  • Strong analytic, problem solving, planning & implementation skills
  • Energetic with “can-do" attitude

(Candidates with less  experience will be considered as Digital System Support Associate.)

We offer an attractive remuneration package to the successful candidate.  Please submit your application by clicking “Apply Now” for our processing.

All personal information provided by applicant will be treated in strict confidence and used solely for recruitment purposes.  The personal information will be used strictly in accordance with AIA’s personal data policies, a copy of which will be provided upon request.  It is possible that information about the applicant or the applicant’s application will be shared with AIA and its related companies.  AIA will retain all applications for a period of up to 24 months after which the documents will be destroyed.


Additional Information

Career Level
Years of Experience
3 years
Employment Type
Full Time
Company Website

Company Overview

AIA International Limited

About AIA Hong Kong and AIA Macau

AIA Hong Kong and AIA Macau are subsidiaries of AIA Group Limited. AIA Group Limited established its operations in Hong Kong in 1931. We have more than 15,000 financial planners*, as well as an extensive network of brokerage and bancassurance partners who serve more than 1.8 million customers*. Our products range from individual life, group life, accident, medical and health, personal lines insurance to investment-linked products with numerous investment options. We are also dedicated to providing superb product solutions to meet the financial needs of high net worth customers.
* As of February 2016

Additional Company Information

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