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Assistant Manager, Customer Experience | Marketing team | Welcome CS backgroundSix People Map
  • Not Specified
  • Salary provided
  • Posted on 25 Apr 2019
Assistant Manager, Customer Experience | Marketing team | Welcome CS backgroundSix People Map
Job Highlights
  • Large scale marketing team with premium brand
  • Highly valued on customer experience
  • Opportunities to grow in a sizable organization
Job Description

About the company

Our client is a listed company in HK providing consumer services. They are now looking for a customer experience professional to implement service delivery from customer experience perspective, and to liaise among multi-departments to ensure the customer expectations are fulfilled.

No more daily customer complaint handling! - The position will offer opportunity to divert your career path to customer experience perspective instead of CS operations. Your previous CS experience from prominent brand will help.


Job Description

  • Collect and analyse customer feedback based on various reports and complaint cases
  • Design and coordinate with relevant parties,including Sales, marketing, finance and technical, to facilitate process and service improvements
  • Formulate and implement appropriate customer communication messages for system/ network related issues
  • Conduct briefing to internal teams and coordinate for the launch
  • Liaise with legal and risk management team on serious complaints cases and mitigate the risks
  • Work closely with IT team to implement system change requests and participate in UAT tests


Why you?

  • Degree in business disciplines 
  • At least 6 years of experience in marketing or customer services operations
  • Tracked records in customer experience initiative or workflow re-engineering projects
  • Strong collaboration skills with teamwork
  • Fluent in English and Mandarin



  • 16 days of Annual Leave
  • Premium brand and service level is valued
  • Away from call centre - divert your career expertise to customer experience! 
  • Customer experience is one of the hot topics in current business environment
  • Medical Insurance of individual and spouse
  • Listed company and with vast opportunities on career progression


How to Apply?

If you are looking for career changes, you may send resume to resume(AT) , changing (at) to @, quoting Job Ref#TH-7860 You may also contact us at +852 2151 3008.

Action now and share with you friends for referral rewards.


Additional Information
Career Level
Company details
  • We recruit across different industries and functions, including Sales & Marketing, Retail Operations, Engineering, Supply Chain & Procurement, IT, Human Resources, Finance. 
  • We offer career opportunities at MNC, Fortune 500 and local companies.
  • We share consultative advice to your career growth
  • We provide recruitment solution for talents in your market

Get you the right job. Get you the right person.

Referral program is ON! - REFER your friend to share their resume with us, you will get gift vouchers that equal to value HK$4,000 for successful referral. 

**Terms and conditions apply, please contact us for more detail.