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Assistant Manager, Customer Management (Customer Relations)The British Council
  • Not Specified
  • Salary negotiable
  • Posted on 25 Mar 2019
Assistant Manager, Customer Management (Customer Relations)The British Council
Job Highlights
  • At least 3 years proven supervisory experience
  • Proven experience in handling complaints
  • Experience in leading a team in a service industry
Job Description




To monitor team members’ performance and to ensure the team fully understand their responsibilities and duties. To complete deliverables, performance reviews and year-end evaluation on time. To provide support and feedback to direct reports on a regular basis. To carry out recruitment as appropriate.


You will also act as the Young Learner or Adult Courses Lead whereby you will be responsible for ensuring the sales and the customer management team is fully trained and updated on Young Learner or Adult courses product knowledge and / or changes


To proactively liaise with Marketing, Teaching Centre Operations Manager and Sales Manager from time to time to acquire and maintain an excellent level of pricing and discounts. To handle all types of complaints and feedback, such as complaints/feedback related to course products and operational, etc.





You can take pride in the fact that you will be part of a team that enables the British Council to meet its objectives and gives all our customers an exceptional experience. You will also be able to join regular professional development, training and skills programmes to develop your experience and skills.

Do you:

  • feel positive about leading and motivating a team to meet and exceed Key Performance Indicators?
  • like to develop and grow with the organisation?
  • enjoy challenges?
  • not mind working a 5-day week on shifts?


If you do, this is a job for you.

You should have:

  • excellent spoken and written English and be fluent in Chinese
  • at least 3 years proven supervisory / managerial experience in leading a team in a service / sales environment, preferably in the services industry
  • proven experience in handling complaints
  • IT skills – excel, word
  • other competencies on the role profile


Remuneration package for the position includes a basic salary and a monthly incentive,   annual bonus, 20 days of annual leave per year and medical benefits.

For further information and to apply, please visit


Closing Date: 5 April 2019


We are an Equal Opportunities employer and welcome applications from any member of the community who meets the selection criteria for the position.

Personal data collected will be used for recruitment purposes only.


Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights.

All staff worldwide are required to ensure their behaviour is consistent with our policies.

The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.

Additional Information
Years of Experience
3 years
Employment Type
Full Time, Permanent
Dental insurance, Five-day work week, Life insurance, Medical insurance, Performance bonus
Company details

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

In Hong Kong we work with professionals and policy makers and thousands of young people every year by teaching English, sharing the Arts and delivering education and society programmes.

The British Council is looking to recruit an experienced and self-motivated professional to take up the following position: