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Assistant Manager, Life Policy AdministrationPrudential Hong Kong Limited
Assistant Manager, Life Policy AdministrationPrudential Hong Kong Limited
Job Highlights
  • Plan and supervise the daily work schedule
  • Prepare daily and monthly MIS to management
  • 5-day work week and flexible benefits
Job Description

At Prudential, we understand that success comes from the talent and commitment of our people. Together, we have a shared vision in securing the future of our customers and our communities. We strive to build a business that you can shape, an inclusive workplace where everyone’s ideas are valued and a culture where we can thrive together. Our people stay connected and tuned in to what’s happening around us, keeping us ahead of the curve. While focused on the long-term, we look to the future to bring growth, development and benefit to everyone whose lives we touch.

The incumbent is responsible for assisting the Manager/ Senior Manager of LPA by monitoring and supervision of staff performance to assure smooth daily operations of Life Policy Administration, while participating in achieving all quality/ productivity goals and KPIs; As well as adhering to internal rules and corporate audit requirements.

Job responsibilities:

  • Plan and supervise the daily work schedule for the team to ensure adherence to productivity objectives and quality metrics
  • To supervise and assess staff’s performance to ensure high standard of service delivery and conduct individual coaching to staff
  • To review, suggest & work with Actuarial on special value quotations & policy alternation requests to approver for approval
  • Involve in the handling & processing of policy alternations & financial transactions for high net worth clients and the respective agents
  • To update SOPs, work instructions and training manuals to ensure compliance to regulations, legal and corporate audit requirements are met and improve service consistency
  • Prepare daily and monthly MIS to management to ensure visibility of team performance, service issues and actions plan to make improvements
  • Facilitates staff meetings and one-on-one interactions to communicate operational, organizational, and service delivery changes

Job Requirements:

  • Degree holder, preferably with professional insurance qualifications
  • Minimum 5 years of relevant working experience, with at least 2 years in management / supervisory level
  • Be proactive, with strong sense of responsibility, ability to multi-task
  • Ability to multi-task, strong organizational and problem solving skills
  • Excellent verbal and written communication skills in English and Chinese
  • Familiar with MS Office and Chinese typing

For other vacancies, please visit our website at

We offer an attractive remuneration package including 5-day work week and flexible benefits.  Please submit your application with present and expected salaries online.

To apply:

Data collected will be used for recruitment purpose only and will be kept for 24 months.  Only short-listed candidates will  be notified.

Additional Information
Years of Experience
5 years
Employment Type
Full Time, Permanent
Five-day work week, Life insurance, Medical insurance
Company details

Prudential Corporation Asia is one of Asia’s leading life insurance companies with more than 14 million customers in 12 countries. The company is a business unit of Prudential plc of the United Kingdom, and offers a wide range of life insurance, protection, savings and retirement products and services. With a long heritage in Asia, the company has over 500,000 financial consultants who live up to the promise every day to be “Always Listening. Always Understanding". 

Eastspring Investments, our asset management arm, is one of the region’s largest asset managers with on-the-ground presence in 10 markets as well as distribution offices in the US and Europe.

Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America.