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Assistant Manager, Operation EfficiencyAIA Hong Kong and Macau
Assistant Manager, Operation EfficiencyAIA Hong Kong and Macau

Job Highlights

  • See job description.
  • See job description.
  • See job description.

Job Description

Job Summary

Improve the operation efficiency by working with the team to ensure quality reporting and provide insights to management and group office, organize formal workshop or events for  communication of SNO strategy both internally or externally, provide SNO project portfolio management to management team and centralized monitoring and review on vendor performance


Roles and Responsibilities

Communication and Project Management

  • Organize strategic workshops and critical communication events for internal and external parties
  • Oversees Service and Operation Project portfolio, co-ordinates with Business Units and provide periodic Management Updates in the perspective of Project Schedule, Quality, Cost and Risk
  • Facilitate continuous monitoring of projects after launch and evaluate the benefit realization achievement compared to the target and propose improvement plan to Business Units to achieve KPI
  • Review and align new project initiatives to company synergy and prevent duplicate efforts within the project portfolio
  • Drive and Evolve CRM system to equip with latest touchpoint integration and streamline workflow among front-liners and backend users
  • Solve application and process related problems by creating detail process and system design specifications; and works with other areas across the business units to support a total solution approach


Vendor Management

  • Develop and continuously review performance management framework for all critical Services and Operation vendor services for management review
  • Propose improvement areas from reports or issue log to local IT, users, and vendors
  • Benchmark and review vendor services performance with market practices and evaluate alternate or contingency vendor service periodically
  • Evaluate cost effectiveness of vendor services


Business Analytics

  • Identify and investigate deviations from KPI matrix and propose improvement plan to business units, vendor and IT and ensure successful execution
  • Provide quality reports and business insights to management team and group office
  • Work with IT to create data models for user self-help data extraction and data alignment to management reporting
  • Promotion of BI tools to Business users so that users can have self-help data extraction or analysis and minimize IT data extraction requests
  • Take initiatives in Report Automation to minimize manual works


Risk Management

  • Assist to enforce Company Risk Policy and Standard to ensure the Operation Risk levels are well managed with in Operation Departments
  • Assist Data Privacy Officer in the execution of Privacy Management Program through different company-wise control activities.


Job Requirements

  • University graduate in Business or IT discipline with 6 years’ experience
  • Experience in Insurance Services and Operations, Insurance Systems, CRM systems, EDW Systems and SDLC cycle
  • Strong leadership skill
  • Good communication and presentation skill
  • Language proficiency, with fluency in Mandarin and /or English is an added advantage
  • Knowledge of project management, process improvement methodologies will be and added advantage
  • Attentive to details, strong numeric sense and ability to resolve problems independently


We offer an attractive remuneration package to the successful candidate.  Please submit your application by clicking “Apply Now” for our processing.


All personal information provided by applicant will be treated in strict confidence and used solely for recruitment purposes.  The personal information will be used strictly in accordance with AIA’s personal data policies, a copy of which will be provided upon request.  It is possible that information about the applicant or the applicant’s application will be shared with AIA and its related companies.  AIA will retain all applications for a period of up to 24 months after which the documents will be destroyed.


Additional Information

Years of Experience
6 years
Employment Type
Full Time
Company Website

Company Overview

AIA International Limited

About AIA Hong Kong and AIA Macau

AIA Hong Kong and AIA Macau are subsidiaries of AIA Group Limited. AIA Group Limited established its operations in Hong Kong in 1931. We have more than 15,000 financial planners*, as well as an extensive network of brokerage and bancassurance partners who serve more than 1.8 million customers*. Our products range from individual life, group life, accident, medical and health, personal lines insurance to investment-linked products with numerous investment options. We are also dedicated to providing superb product solutions to meet the financial needs of high net worth customers.
* As of February 2016

Additional Company Information

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