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Assistant Manager – Outbound SalesGenting Hong Kong Limited
Assistant Manager – Outbound SalesGenting Hong Kong Limited
Job Highlights
  • Manage daily operations in call centre
  • Establish P&P and manage teams performance
  • 3 years’ experience in the gaming / hospitality
Job Description

This incumbent will be assisting managers to manage the Outbound Sales Team, establish policies & procedures and manage the daily operations; monitoring the overall team performance against establish targets; and managing and monitoring duty managers and supervisors’ performance, which to ensure the delegated tasks are properly accomplished.




  • Assist Manager in developing and implementing all inbound/ outbound sales initiatives relating to RWAS membership from appropriate target markets and drive revenue growth.
  • Establish and maintain complete knowledge of departmental policies, procedures and service standards.
  • Ensure complete knowledge of correct maintenance and use of equipment and ensure the equipment is used only as intended.
  • Monitor and ensure the productivity levels, service standards and customer relations are maintained.
  • Operations report to Outbound Sales Management team on regular basis
  • Monitor daily operations in terms of phone calls received and allocation of resources are efficient.
  • Attempt to resolve customer complaints/ requests is an efficient manner ensuring customer satisfaction
  • Manage, coach and develop the Outbound Sales team, including the directing and setting of performance objectives to ensure key department and business objectives are achieved.
  • Identify training needs as required and succession requirement are satisfied.
  • Regular Cruising onboard vessels are required to keep an up to date knowledge of customer experience to share with the Outbound Sales team.




  • High school diploma, college education in Marketing or related field preferred
  • At least 3 years’ experience in the gaming industry or related field
  • Ability to develop relationships and communicate effectively across all levels of the organization
  • Display a high commitment to customer service
  • Is a team player who motivates others to work effectively within the team.
  • Achieves agreed business objectives and accepts accountability for results.
  • Adopts and implements new approaches and practices to meet changing circumstances
  • Strong written and verbal English, Cantonese and Mandarin language skills are essential


Genting Hong Kong is an Equal Opportunity Employer. All applications received will be treated in strict confidence and be used exclusively for recruitment purpose only. If you are not contacted within four weeks, your application will be retained for a period of 1 year and may be presented for other appropriate positions within this period.

Additional Information
Years of Experience
3 years
Employment Type
Full Time, Permanent
Five-day work week, Life insurance, Medical insurance, Performance bonus
Company details

Genting Hong Kong Limited is Asia’s leading global cruise company, specifically targeted for high-end consumers.

Recognized for its core competences for land and sea-based businesses, Genting Hong Kong comprises of Star Cruises, Dream Cruises, and Crystal Cruises, along with German shipyards MV Werften and Lloyd Werft, including the prominent nightlife brand Zouk, and Resorts World Manila (“RWM”). Located in over 20 locations worldwide, it has its main offices in Australia, China, Germany, India, Indonesia, Japan, Malaysia, the Netherlands, the Philippines, Singapore, Sweden and the United States.

The Company anticipates to launch its Global Class Ships which will be run by artificial intelligence and fashioned with an exotic array of leisure, entertainment and dining for amazing cruise experience.

Our employees enjoy a dynamic and diverse culture, where they are treated with high esteem. Immense opportunities for accelerated career development and progression are made available for every aspiring individual. Besides, every staff get to enjoy our products and services at attractive rates, along with their friends and families.

This is definitely the place you want to be.  Join us and let Your Dream Career Set Sail in Genting Hong Kong.