Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

 

Responsibilities

• Provide support to daily transactions and monitor staff performance to ensure adherence to SLA agreed with BUs in terms of standard service turnaround time, accuracy and correctness and comply to bank policies and regulatory requirements especially for customer acceptance requirements
• Handle internal/ external customer enquiries and timely and ensure responsive problem solving /escalate to supervisor for enquiries from branches and other units/ parties within benchmark
• Provide periodic operational reports and management reports as required
• Perform checking and reconcilement of general ledgers and other system records on timely basis
• Provide suggestions to the supervisor on ways to improve the efficiency and quality of services
• Assist team leader to streamline the workflow and update the operation manual
• Provide support in ad-hoc project and assist to conduct testing on various systems enhancements to increase the efficiency and effectiveness in daily operations
• Provide guidance and support to subordinates and monitor actual performance to provide quality services to customers

 

Requirements

• Degree holder
• Minimum 3 years experience in banking operations
• Knowledge of consumer banking practices & procedures
• Specialized academic qualifications or experience in general banking operations is an advantage
• Good PC Knowledge

 

Apply Now

 

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

 

We regret only shortlisted candidates will be notified.

See Job Description