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Assistant Manager – Talent Development K11 Concepts Limited
Assistant Manager – Talent Development K11 Concepts Limited
Job Highlights
  • Retail Training
  • 5-6 yrs retail/servicing industry training exp.
  • New Art Mall Experience
Job Description

Assistant Manager - Talent Development (Retail Training)


Job Duties & Responsibilities

  • Assess and determine the strategic need for retail training, in partnership with Business Leaders and HR Business Partners
  • Provide overall direction regarding retail training strategies
  • Develop and deliver various retail training programs for different business units, including both supervisory and team member programs
  • Deliver train-the-trainer to support routine retail training, such as on boarding program, field coaching, product / campaign training, etc.
  • Assess retail training needs and develop gap analysis and plans for improvement
  • Regular catch up, meeting with stakeholders, closely monitor findings from different tools (MSP, customer survey etc.)
  • Design, develop and implement training plans for various levels of retail operations team
  • Support and provide training services to office staff
  • Manage training costs within approved budget 



  • Bachelor or above degree, preferably in Business, Human Resources, Hospitality or other related major
  • 5-6 years relevant retail/servicing industry training experience, previous experience in development and facilitation of training programs
  • Excellent communication and interpersonal skills. Ability to communicate in a clear concise manner, and listen attentively to others
  • Ability to develop interactive, creative, and comprehensive training programs in a variety of areas
  • Structured and organized, ability to develop training plans and assessment tools to evaluate training effectiveness
  • Strong analytical, problem-solving and facilitation skills to enable effectiveness and efficiency of training
  • Team player and able to work with diverse culture
  • Independent and hands on
  • Detail-oriented
  • Proficient in English and Chinese, both written and oral
  • Previous experience in leading training program for RMA Service and Courtesy Award, HK would be an asset
  • Candidate with more experience will be considered as Manager


Professional Qualifications:

  • Train-The-Trainer Certification
  • DISC (or other personality assessment tool certification) Preferred
  • Advantage for HRMA Trainer Award winners

We offer attractive remuneration package to the right candidates. Interested parties, please email full resume with availability, current and expected salary by clicking “Apply Now”.

(Personal data collected will be used for recruitment purpose only)

Additional Information
Career Level
Years of Experience
5 years
Employment Type
Full Time, Permanent
Dental insurance, Education allowance, Five-day work week, Flexible working hours, Life insurance, Medical insurance, Performance bonus
Company Website
Company details

About K11 Group

Founded in 2008 by entrepreneur Adrian Cheng, K11 Group combines art and commerce in commercial and residential real estate, and a growing portfolio of brands across different sectors in Greater China and around the world. Marking its 10th anniversary, K11 Group announced its most ambitious Museum-Retail development K11 MUSEA in June 2018, situated at the heart of the new $2.6bn Victoria Dockside art and design district developed by parent company New World Group in Hong Kong, scheduled to fully open in 2019. In addition to its flagship K11 Art Malls, K11 Group also operates K11 ATELIER, a network of office buildings for the next-generation workforce; luxury residences for worldly travellers K11 ARTUS; open education platform K11 Kulture Academy; the terrarium-inspired transformative retail concept K11 Natural; consulting and market research institution K11 Chinese Millennials Taskforce; and K11 Art Foundation, China’s first not-for-profit to incubate Chinese artists and curators.

K11 Group is based in Hong Kong and has operations in Greater China, as well as investments in Europe and the US.

Through K11 Group, Cheng’s stated aim is to constantly innovate and “connect China’s cultural ecosystem and its emerging millennials and Generation Z with the world”, creating a new global identity for Chinese millennials. By 2023 K11 Group will have gained a footprint in nine cities across Greater China.