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Assistant Membership Business Process & Control Support ManagerThe Hong Kong Jockey Club
Assistant Membership Business Process & Control Support ManagerThe Hong Kong Jockey Club
Job Highlights
  • Business Process Review & Operational Management
  • Develop KPIs / SLAs and maintain business flow
  • 4 years experience in business process improvement
Job Description

Our Catering Department manages one of the largest and most diverse hospitality operations in Hong Kong. We provide a wide range of catering, sports and recreation facilities for Members and their guests in three Clubhouses. In addition, both Happy Valley and Sha Tin Racecourses have numerous catering facilities used by Members, non-members and corporate organizations for a variety of functions.

You will: 

  • Conduct business process review / mapping for Membership Service and Operation Department to support the Club’s Business Process Architecture, by identifying improvements to design the future state processes
  • Apply Business Process Improvement methodology and toolset (e.g. Lean Six Sigma) to improve / optimize processes
  • Develop improved operational KPIs / SLAs for the optimized process to track and monitor their effectiveness
  • Partner with the respective business stakeholders to drive a customer focused and continuous business process improvement culture through developing and maintaining of Business Process Flows and Standard Operating Procedures
  • Compile UAT scope as per the Business Process and Operating Procedures, and final guard the UAT acceptance
  • Support system roll out activities to the Club

You should have: 

  • Relevant tertiary qualifications in Business or Operation Management
  • 4 years of hands-on experience in business process improvement or optimization projects in the service industry, preferably at a Six Sigma Green level
  • Able to perform multi-tasking and work independently
  • Strong project management and facilitation skills
  • Good command in both Chinese and English
  • Excellency with MS products including PowerPoint and Visio

How to Apply: Please fax/mail your resume, complete with expected salary and job reference to:
Fax: 2966-7002
Mail: The Human Resources Department, The Hong Kong Jockey Club 1 Sports Road, Happy Valley, Hong Kong

Find out more about this remarkable opportunity today. Visit our website at now.

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club’s notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.

Additional Information
Years of Experience
4 years
Employment Type
Full Time
Five-day work week, Medical insurance, Performance bonus
Company Website
Company details

Remarkable Careers

Founded in 1884, The Hong Kong Jockey Club is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the Government in combatting illegal gambling. In 2016/17, the Club's total direct return to the community was HK$30.5 billion. It is Hong Kong's largest single taxpayer, one of the city's major employers and one of the world's top ten charity donors. The Club is always "riding high together for a better future" with the people of Hong Kong.

香港賽馬會(「馬會」)成立於1884年,是致力建設更美好社會的世界級賽馬機構。馬會透過其結合賽馬及馬場娛樂、會員會所、有節制體育博彩及獎券,以及慈善及社區貢獻的獨特綜合營運模式,創造經濟及社會價值,並協助政府打擊非法賭博。2016/17年度,馬會直接回饋香港社會305億港元。馬會是全港最大的單一納稅機構,也是香港主要僱主之一,同時位列全球十大慈善捐助機構。馬會將繼續與香港市民「同心同步同進 共創更好未來」。