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Assistant Officer - Customer Services (Ref: AO-CMD)Dah Chong Hong Holdings Limited
Assistant Officer - Customer Services (Ref: AO-CMD)Dah Chong Hong Holdings Limited
Job Highlights
  • Support Customer Services Hotline
  • Handle Customer complaints and enquiries
  • Maintain good relationship with customers
Job Description

The incumbent will be responsible for maintaining smooth operations for our hotline services at Customer Care Centre. He/ She will be responsible for:

  • Support Customer Services Hotline
  • Handle Customer complaints and enquiries
  • Maintain good relationship with customers
  • Close co-ordinate with internal departments and external parties to fulfill the service requirement of customers
  • Update CRM Systems record during daily calling activities
  • Prepare appointment booking in operations system

 

Working hour: 5 days work per week (Monday to Saturday), 9am to 6pm
Working location: Kowloon Bay 

 

Requirements

  • Post-secondary or above;
  • 1-2 years’ relevant experience in hotline/ call centre/ customer service field;
  • Effective interpersonal skill in customer relationship with good telephone manner;
  • Communication skills in English/Putonghua will be an advantage;
  • Knowledge in MS Office Applications include Chinese word processing;
  • Knowledge in Electrical Appliance Product / Motor Service will be an advantage.

Candidates with less experience will be considered as Customer Relations Representative

 

We offer competitive salary, discretionary bonus, medical insurance, provident fund, life and personal accident insurance, annual leave and staff purchase discount. Interested candidates please send your resume with salary expectation by post or email to click "Apply Now".

Human Resources Department, Dah Chong Hong, Ltd.

8/F., DCH Building, 20 Kai Cheung Road, Kowloon Bay, Kowloon.

We are equal opportunities employer. Applicants who are not invited within 2 months may consider their application unsuccessful. All applicants may be considered for other suitable positions with DCH Group / CITIC Pacific Group and will be deleted from our files after 6 months from the date of application.

Additional Information
Career Level
Entry Level
Qualification
School Certificate
Years of Experience
1 year
Employment Type
Full Time, Permanent
Company details

Dah Chong Hong Holdings Limited is a diversified business conglomerate specializing in motor and motor related business and food and consumer products business. DCH Holdings has well-established bases and networks in Hong Kong, Macao and mainland China. It also has substantial operations in Taiwan, Japan and Singapore. We invite candidates with the requisite profile to apply for the following position: