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Assistant Sales Operations Manager (CSL 1O1O / Order Management Team) HKT
Assistant Sales Operations Manager (CSL 1O1O / Order Management Team) HKT

Job Highlights

  • Manage a team of 4-5 Order Management staffs
  • Degree holder in Business related
  • 5 years relevant experience order management

Job Description

The Job

  • Manage a team of 4-5 Order Management staffs handle Corporate mobile service order and solutions order, includes order vetting, service provisioning, purchase and billing request.
  • Follow and fine tune the procedure for OM Team to reply to sales team timely and accurately on solution orders.
  • Be responsible for validation of all mobile service order ensure the team have completed the order on time and accurately.
  • Work with the Operation planning team to develop standard process and provide requirement to system enhancement to improve the team performance, establish dashboard to monitor team productivity and performance.
  • Work closely with Order fulfillment team to ensure the delivery and stock allocation is accurately allocate to the customer order. Establish reports to keep check the order delivery and replenishment status.
  • Liaise with Billing team and Group procurement for billing, purchase order and delivery arrangement for customer solutions orders.
  • Work closely with Sales team and Corporate account services on all disputes and perform investigation.
  • As the focal point of OM team to provide requirement to the developments on the order management system and perform UAT.

 

The Person

  • Degree holder in Business related
  • The candidate must have 5 years relevant experience order management. Some level of eCommerce experience is preferred.
  • Possess strong MS Excel and analytic skills.
  • Team oriented, positive, mature, with strong problem-solving mentality
  • Ability to work in a demanding environment and communicate with multiple levels within a large organization .
  • Candidates with less experience will be considered for junior positions.

Additional Information

Years of Experience
5 years
Employment Type
Full Time
Benefits & Others
Medical insurance, Performance bonus
Company Website

Company Overview

About HKT

HKT (SEHK: 6823) is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sales, outsourcing, consulting, and contact centers.

HKT offers a unique quadruple-play experience in Hong Kong delivering media content on its fixed-line, broadband Internet access and mobile platforms jointly with its parent company, PCCW Limited.

HKT also provides a range of innovative and smart living services beyond connectivity to make the daily lives of customers more convenient, whether they are at home, in the workplace, or on the go.

HKT-COMMERCIAL GROUP has a strong track record for Information and Communications Technologies (ICT) innovations serving the needs of commercial and wholesale organizations of different sizes and industries in Hong Kong, Mainland China and beyond. Our pioneering approach in providing "Next Generation ICT Solutions and Services" includes world-class carrier-grade cloud platforms, ultra high-speed fixed and mobile networks, award-winning industry-specific SME solutions, fixed-mobile integration, advanced cross-border capabilities and end-to-end systems integration in addressing customer needs to fuel their business growth. We have a strong team of 10,000 professionals in Hong Kong, Macau and China regions, contributing to various business functions including commercial sales and marketing, solutions consulting, product development & management, China commercial business, and contact center outsourcing services, etc.

 

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