FountainCap Research & Investment (Hong Kong) Co., Limited

Associate, IT Technical and Desktop support

FountainCap Research & Investment (Hong Kong) Co., Limited
Posted on 14-Apr-21

Associate, IT Technical and Desktop support

FountainCap Research & Investment (Hong Kong) Co., Limited

Job Highlights

  • IT
  • Desktop Support
  • Operations

Job Description

FountainCap Research & Investment (Hong Kong) Co., Ltd. ("FountainCap") is a long-only equity fund manager focusing on global long-term opportunities that benefit from China's on-going growth and transformation. We are currently expanding and inviting talents from all different fields.

 Key Roles & Responsibilities

  • Provide first level PC / Desktop support and as well assist in troubleshooting on IT issues and incidents.
  • Enforce information security and cybersecurity awareness standard to the team through day-to-day operations.
  • Liaise and coordinate with IT vendors and service providers, and monitor service level standard.
  • Ensure IT procedures and controls are adhered to regulatory requirements and company policies.
  • Undertake regular IT related tasks such as P-Test, BCP, DR Test, etc.
  • Collaborate on various cross-function initiatives, projects, and ad-hoc duties.
  • IT Inventory Management, user access control and monitoring, patching monitoring.

Education and Professional Requirements

  • Degree holder in IT, Computer Science, Information Systems, Information Securities, or related disciplines.

Knowledge and Experience

  • Minimum 1 to 2 years of IT support experience (Fresh Grad will also be considered).
  • Good knowledge on Microsoft AD and O365, as well as cloud infrastructure and configuration.
  • Experience working in asset management company is a plus.
  • Familiar with TCP/IP networking (trouble shooting desktop issues).
  • Hands-on knowledge of PC components, installation and configuration


  • Willing-to-learn mindset.
  • High level of integrity, collegiality, consistency, accuracy, and attention to detail.
  • Strong communication, interpersonal, analytical, problem-solving, and planning skills.
  • Proactive, ability to multi-task, able to work under pressure.
  • Able to work independently and as a team player.
  • Passion and self-motivation.
  • Proficient in both spoken and written English and Chinese.
  • Proficient in computer programing skills such as VBA is a plus.

Additional Information

Career Level
Years of Experience
1 year
Job Type
Full Time

Additional Company Information

Financial Services
Benefits & Others
Medical insurance