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Asst. Customer Service Manager / ExecutiveRV Automation Technology Company Limited
Asst. Customer Service Manager / ExecutiveRV Automation Technology Company Limited
Job Highlights
  • Customer Service Manager (not a Tele-sales post)
  • IT technology service company in HK Science Park
  • B2B B2C
Job Description

The Role

As the Assistant CS Manager, we expect you to take charge of your operation. You will be responsible for making sure that the quality service provided at B2B and B2C direction at our IT technology service company. The following are the key responsibilities of our Assistant CS Manager:

 

Job Duties

B2B direction

Assist Business Marketing dept to build up the processing and quality service with business partners. Guide and help both parties to arrange all the orders processing to on time delivery.

  • Monitor the performance of 3rd party service providers;
  • Renew and improve quality of projects;
  • Be responsible for the running and coordination of events as well as other projects;
  • Plan and organize community events for business partner and members.

 

B2C direction

Prepare the quality service with Business Marketing Dept to achieve the company goal and target.

  • Analyze and evaluate quality and field performance;
  • Prepare marketing and analytics reports;
  • Lead and operate online shift duty.

 

Requirements

  • Not a Tele-sales position;
  • Higher Diploma or degree with minimum of 2+years relevant experience in customer services or after-sales service;  
  • Good team player and customer oriented;
  • Excellent communication, trouble-shooting and problem solving skills;
  • Service-oriented, customer focused, self-motivated, patient and attending to customer’s request promptly and responsibly;
  • Excellent interpersonal and communication skills;
  • Good command of written and spoken English, Chinese and Mandarin;
  • Proficient in Microsoft applications;
  • Immediate available is preferred
Additional Information
Years of Experience
2 years
Employment Type
Full Time, Permanent
Benefits
Medical insurance, Performance bonus
Company details

RVAutomation Technology (RV) is a professional warehouse and logistics system automation equipment with proprietary R&D capabilities. We specialized in assisting our customers to design and implement robotic solutions in the logistics and manufacturing sectors. We have a team of experienced technical personnel covering Mainland China, Hong Kong, and Taiwan providing comprehensive technical and after-sales service.