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Banking - Customer service officer 15-25k Pension / Trust TeamPage Personnel
  • Others
  • HK$14,000 - 35,000 /month
  • Posted on 10 May 2019
Banking - Customer service officer 15-25k Pension / Trust TeamPage Personnel
Job Highlights
  • MULTIPLE BANKS
  • Customer Service / client services
  • Big Customer Service team
Job Description

*** Please note that there are multiple hires for Customer Service / Member Services / Investor Services/ Fund Services / Compliant handling / Quality Assurance Manager, ranging from 13k to 16k

*** Interested parties kindly send your resume to us by applying this job ad, short-listed applicants will be contacted shortly BY EMAIL ***

Client Details

My client is the Top 3 Largest Banks Globally + 1 Tier-1 Insurance Firm

*** As there are multiple openings available, the below JD is for reference only.

*** Our multiple openings spreads across different teams - relevant but not limited to: Customer Service / Member Services / Investor Services/ Fund Services / Compliant handling

*** Interested parties kindly send your resume to us by applying this job ad, short-listed applicants will be contacted shortly BY EMAIL

Description

* To provide effective, efficient, quality and timely services to our members, employers & fund managers

* To handle the follow up requests and complaints from members, employers, fund managers, external trustees and authorities

* To adhere with the procedures, policy, regulations and trust deeds. Ensure all staff under supervisor is adhering to procedures and regulations

* To suggest changes to procedures and streamline processes for efficiency gain due to system changes and legislative changes

* To lead the team and to monitor, motivate, coach and train the staff

* To monitor and coordinate various UATs or project if necessary

* To cross support the job of other teams from time to time as assign

* To assist and back up Asst Manager / Manager

  •  Provide costing and ensure seamless new client takeon
  •  Key drivers to undertake higher risk projects and develop new services
  •  Key contact to major clients

Profile

Candidate Requirements:

* 0-2 years expereince of customer handling
* Strong negotiation, influencing and interpersonal and negotiation skills
* Sound operational and system process study experience and strong analytical skills.
* Detail oriented and good logical process thinking
* Self- motivated, able to work under pressure and tight deadlines
* Confident to interact with cross functional teams independently.
* Excellent verbal and written communication skills in Chinese and English
* Totally customer-focused mindset and good commercial orientation
* Good computer skills (Excel, Word and PowerPoint)

Job Offer

Attractive Salary Package

To apply online please click the Apply button below. For a confidential discussion about this role please contact Natalie Lau on +852 3602 2465

Additional Information
Years of Experience
N/A
Employment Type
Full Time, Temporary
Company details
In 2010, Page Personnel was launched in Hong Kong, complementing the Michael Page offering. Recruiting across the full range of junior roles, we join an international network of Page Personnel offices. As part of the Page Group, we are able to leverage on over 30 years of international recruitment experience and expertise. This has enabled us to deliver the results that you want - the best employees available quickly and with minimum fuss.

So if you're looking to take your career to the next level, visit www.pagepersonnel.com.hk