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Betting Incident ManagerThe Hong Kong Jockey Club
Betting Incident ManagerThe Hong Kong Jockey Club

Job Highlights

  • betting incident management
  • work on shift duty and be reachable by 7x24
  • 7 years' operation management experience

Job Description

The Department

The Betting Operations Control Centre (BOCC) of our Betting Control and Customer Operations Department is the main co-ordination and service centre for all business channels under the Customer and International Business Development Division. It provides 7x24 operations to maintain quality and efficient services and support to Retail, Telebet and Interactive Services and acts as the central control point for all wagering products and activities.

The Job
You will

  • be the focal point of communication, dissemination and reporting of pertinent information in the cycle of betting incident management and work closely with BCIM of BOCC to mitigate customer impacts
  • conduct business impact analysis and recommend the appropriate course and timing of action(s) for the business stakeholders as required by the situation
  • track incident resolution progress to ensure an incident could be resolved within the commitment of the SLA, and recommend the next course of action and/or activation of business contingency measures
  • inform and update business users and IMT Leader or Functional-in-charge (FIC) on the business impact expected for the incident and arising thereafter from technical resolutions to be implemented
  • lead a team of betting incident supporting staff who works on a 7x24 rotation basis
  • be accountable for planning on skills and knowledge development of BIM team and be responsive/reachable during the entire incident life cycle

About You
You should have

  • a degree with minimum of 7 years' operation management experience in business or IT related disciplines
  • extensive knowledge and experience on incident management, its process and dependencies
  • to be flexible, responsive and self-motivated
  • strong leadership and analytical skills
  • excellent interpersonal and communication skills in both English and Chinese. Good
  • command of Putonghua would be an advantage
  • to work on shift duty and be reachable by 7x24
  • knowledge of horse racing and football betting will be an advantage


Terms of employment
The level of appointment will be commensurate with qualification and experience. A contract employment will be offered to the successful candidate. Contract renewal will be subject to mutual agreement between the Club and the individual.


How to Apply

Please send your resume, complete with expected salary and job reference by clicking "Apply Now" button or to:

The Human Resources Department

The Hong Kong Jockey Club

1 Sports Road, Happy Valley

Hong Kong


We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon requested.

Additional Information

Career Level




Years of Experience

7 years

Employment Type

Contract, Full Time

Company Website

Company Overview

Founded in 1884, The Hong Kong Jockey Club is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the Government in combatting illegal gambling. In 2017/18, the Club made a record return to the Government of HK$22.6 billion in duty and profits tax and contributed HK$1.2 billion to the Lotteries Fund. Approved charity donations were HK$4.2 billion. The Club is Hong Kong's largest single taxpayer and one of the city’s major employers. Its Charities Trust is also one of the world's top ten charity donors. The Club is always "riding high together for a better future" with the people of Hong Kong.


香港賽馬會(「馬會」)成立於1884年,是致力建設更美好社會的世界級賽馬機構。馬會透過其結合賽馬及馬場娛樂、會員會所、有節制體育博彩及獎券,以及慈善及社區貢獻的獨特綜合營運模式,創造經濟及社會價值,並協助政府打擊非法賭博。2017/18年度,馬會透過各項博彩稅及利得稅,為政府庫房帶來破紀錄的226億港元收入,並向獎券基金撥款12億港元。另外,已審批慈善捐款達42億港元。馬會是全港最大的單一納稅機構,也是香港主要僱主之一,其慈善信託基金位列全球十大慈善捐助機構。馬會將繼續與香港市民「同心同步同進 共創更好未來」。

Additional Company Information

Benefits & Others

Gratuity, Medical insurance, Performance bonus