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Branch Manager Campfire Group Holdings Limited
  • Not Specified
  • Salary provided
  • Posted on 17 Oct 2019
Branch Manager Campfire Group Holdings Limited

Job Highlights

  • Vibrant working environment
  • Five-day work week
  • 15 days annual leave + birthday leave

Job Description

We are looking for a cheerful and outgoing Branch Manager who will be dedicated to deliver an exceptional customer service to our tenants and guests. Also, be able responsible for the day to day operations with the several center(s). Activities associated with staff training, staff management, client interactions and general management of the centers. Do you have attentive customer service skills? Great Sales technique? Good Leadership, Ownership and sense of Financial performance? Great personal presentation? Do you love meeting new people?

YES…!? then you could have a place among our multinational team. Our team has a natural ability of engaging people together, and an interest in the world of startups, small businesses and entrepreneurs as well. We do our best to bring a unique touch to each of our location and be sure to satisfy our community. 

As a part of the team, you will be expected to do the following:

Customer Services:

  • Build and create a collaborative community through events and relationships between members
  • Serve client by greeting, welcoming, directing and address them appropriately
  • Answer calls professionally to provide information about membership and events etc.
  • Monitor all  daily mail / deliveries / couriers
  • Monitor appointment calendars and schedule meetings / appointments / events
  • Monitor orders, forms and applications
  • Keep records of customers interactions and transactions, recording details of inquiries, complaints and comments & follow up
  • Follow up unresolved customer grievances or special requests to designated departments for further investigation.
  • Maintain a high level of alertness and professionalism by anticipating and responding to guest and clients’ potential needs, requests or queries
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Managing and maintaining relationships with suppliers and vendors
  • Always ready to source for and work with new/better work partners/suppliers
  • Ensure our colleagues & client are working in a fun environment
  • Adhoc duties assigned by Head of Operation

 Center Readiness:

  • Monitor and keep reception tidy and presentable with all necessary material (pens, forms, paper etc.…)
  • Ensure security by following procedures and controlling access.
  • Ensure the cleanliness of the center
  • All equipment has to be well maintain & keep the equipment service agreements systematically
  • Monitor office supplies and place orders when necessary

 Sales techniques:

  • Ensure prospective member for an introductory tour around the campsite
  • Promote our service to potential campers.
  • Achieve and maintain 100% occupancy rate

Financial Performance:

  • Monitor with billing and booking system operations, ensuring accuracy and efficient service delivery
  • Supervise on adhoc billing, payment reminder
  • Handle & Monitor the Profit & Lost of the center
  • Resourceful in reducing the campus’ running cost

Management Skill

  • Managing the team and evaluate performance
  • Ensuring customer service is timely and accurate on a daily basis
  • Contribute to improving customer supported by actively responding to queries and handling complaints
  • Establish best practice through the entire technical support process
  • Follow up with customers to identify areas of improvement
  • Take ownership of customer issues and follow problems through to resolution
  • Keep accurate records and documents customer services actions and quantitative targets
  • Control resources records and utilize assets to achieve qualitative and quantitative targets
  • Manage account balances to avoid outstanding debts or others inconsistencies
  • Ensure the payment receivables of the center
  • Listen to team members’ feedback and resolve any issues or conflicts

 Training Skill

  • Provide training to the new team members
  • Identify the training needs if the team
  • Market available training opportunities to employees and provide necessary information
  • Maintain updated curriculum database and training records
  • Manage and maintain training facilities and equipment
  • Conduct performance evaluations
  • Conduct continuing education training


  • University degree 
  • Excellent working knowledge of Microsoft Windows as well as IT / Telecoms
  • Strong client-facing and communication skills & leadership skill
  • Team management skills
  • Advanced troubleshooting any multi-tasking skill
  • Ability to plan, organize and manage time effectively
  • Excellent math ability
  • Excellent written and verbal communications skills
  • Local language near native, English business fluent and one more languages are preferable
  • Ability to be resourceful and proactive in dealing with issues that may raise
  • Be enthusiastic and motivate
  • Punctual
  • Experience in other hospitality industry are preferable
  • Excellent interpersonal, problem solving and communication skills
  • Proven ability as a flexible and adaptable person
  • Strong sense of responsibility and attention to detail
  • Polished personal presentation and positive attitude
  • Outgoing, friendly, responsible, organized and sociable personality


Additional Information

Career Level




Years of Experience

3 years

Employment Type

Full Time, Permanent

Company Overview

At Campfire, our mission is to optimize the way our Campers work, live, learn and play. Through our network of shared spaces, we dedicate ourselves in providing customised connections and communities to everyone, online and offline.


Born as a co-working space, the Campfire umbrella has grown to include Campfire Campus (learning) and Campfire Home (living). These elements complement each other in covering three major pillars of our everyday lives: work, live, learn and play.


Campfire Collaborative Spaces is the world’s first and fastest growing multi-sector, industry-focused network of shared spaces.


Currently present with 18 venues across the globe, spanning a total floor plate of over 400,000 sq. ft., each space is designed to provide social and supporting functions, increase productivity and inspire valuable relevant collaborations.


Additional Company Information

Benefits & Others

Five-day work week, Medical insurance, Performance bonus

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