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Branch Operations & Services Manager The Bank of East Asia, Ltd.
  • Not Specified
  • Posted on 17 May 2019
Branch Operations & Services Manager The Bank of East Asia, Ltd.
Job Highlights
  • To monitor the service quality of the branch
  • University graduate or Certified Banker
  • Proficient in both English and Chinese
Job Description

Branch Distribution & Services Department

Branch Operations & Services Manager (Job ID: 1718)

Responsibilities: 

  • To assist the Branch Manager in overseeing the business and operations related activities of the branch
  • To plan, direct, coordinate and control the operations of the branch and ensure all daily transactions and relevant controls are conducted accurately and properly according to the Bank’s standard procedures
  • To keep record of all related Registers and perform Customer Risk Assessment
  • To monitor the financial activities of accounts and report any irregularities to the Bank’s Money Laundering Control Officer
  • To monitor the service quality of the branch and handle customers' complaints
  • To monitor customer referral activities to ensure proper execution and meet the pre-set target
  • To maintain the Bank's corporate image and comply with all internal guidelines and policies on corporate identity, occupational safety & health etc.

Requirements: 

  • University graduate or Certified Banker preferable
  • Minimum of 10 years’ banking experience of which at least 5 years at supervisory level of branch operations
  • Sound knowledge in branch operations and able to lead a team to ensure excellent services delivery
  • Strong technical knowledge of the Bank’s products and services
  • Good understanding of relevant branch policies, procedures, practices, rules and sales compliance requirements
  • Passed the Hong Kong Securities Institute Licensing Examination or is an Exempted / Qualified Securities Dealer
  • Passed the MPF and Insurance Intermediaries Qualifying Examinations
  • Proficient in both spoken and written English and Chinese, preferably including Putonghua

 

Please apply online via the BEA Careers website at https://careers.hkbea.com/psp/hcmprd/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=UFOCUS=Applicant&SiteId=1&JobOpeningId=1718&PostingSeq=1 or by clicking the "Apply Now" button below. Kindly note that if you are a new user, you have to first create your User Profile before you can apply.

Personal data provided by job applicants will be used for recruitment purposes only and will be treated in accordance with the Bank's Personal Data Policy, which is available upon request. Applicants who are not invited for interviews within six weeks may consider their applications unsuccessful and the personal data collected will be destroyed after six months.

Additional Information
Career Level
Middle
Qualification
Degree
Years of Experience
10 years
Employment Type
Full Time, Permanent
Benefits
Dental insurance, Double pay, Five-day work week, Life insurance, Medical insurance
Company details

Together, we can achieve more

The Bank of East Asia, Limited ("BEA") is Hong Kong’s largest independent local bank with 70 branches, 54 SupremeGold Centres, and 11 i-Financial Centres throughout the city.

With a team of over 3,700 professionals in Hong Kong and more than 9,900 worldwide, BEA embraces a spirit of teamwork in every challenge.  We invite you to become part of our team and to join us on our journey towards a bright and exciting future.

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