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Business Analyst, APACWilliams Lea (Hong Kong) Ltd
Business Analyst, APACWilliams Lea (Hong Kong) Ltd
Job Highlights
  • Permanent role
  • Monday to Friday 0900 - 1800
  • Work Location: Central
Job Description

Overview of role

The successful candidate will be responsible for working closely with the Regional Account Manager and the onsite team leaders for different services across the Asia Pacific region. He / she will:

  • Report on and support the management of the operational Management Information Report (MIR) and client driven information
  • Provide financial reporting for budgets, forecasts and invoicing
  • Local compliance adherence
  • Local governance adherence
  • General administration and ad hoc reporting
  • Update operational documents
  • Day to day account admin


In order to provide this support, the successful candidate will also need to help to drive robust, operational best practice and financial discipline within the team.

Primary responsibilities


  • Production of management reports and savings reporting
  • Production / reconciliation of the monthly P&Ls
  • Compilation of mid-month and monthly forecasts
  • Gather, compile, review and issue invoices to clients
  • Prepare and process the cost allocation via client’s system


  • Communicate and respond to client requests and enquiries
  • Manage customer expectations and be pro-active with their requirements
  • Respond to customer requests and enquiries in a prompt and efficient manner
  • Communicate with clients consistently and by understanding their needs promote the services offered
  • Work in conjunction with the local and global management teams as the customers of this role completing contractual, scheduled and bespoke reporting
  • Work with the operational teams, recommending, agreeing and developing reporting templates, to help them understand and run their business

Operational support

  • Ensure a full understanding of the clients administration processes and deadlines, ensure these are adhered to, escalate in advance issues and potential solutions for achieving these to the management team
  • Resolve ad-hoc queries from operations that arise within on-site operations
  • Work in conjunction with site management to ensure that operational best practices are developed, implemented, maintained and documented, especially around correct system use
  • Liaise with on-site staff and supervisors as required etc.
  • Manage ad-hoc data requests


  • Coordinate, compile and produce the annually/quarterly/monthly regional KPI reports
  • Consolidate and produce any metric reporting as required
  • Involvement in other reporting requirements including variance reporting, KPI reporting, client driven MI reporting among others
  • Supply ad-hoc finance and client information requests


  • Track and store records of compliance activity for contract and service level requirements, including Physical Security, Health and Safety, Business Continuity and Environmental
  • Manage and deploy compliance training and employee declarations for contract and service level requirements 



  • Tertiary Graduates with 3 year + working experience is preferred
  • Can do attitude with strong analytical, problem-solving, and synthesizing skills
  • Would suit a candidate that is deadline and process driven and advanced in Microsoft Office packages, especially Excel with working knowledge of Word and Powerpoint
  • Should be proactive and considered in their approach
  • Aspects would require independent working as a self-starter making some own day to day judgements
  • Ability to work under pressure and deliver on time first time
  • Strong interpersonal skills will be essential to liaise and work closely with all levels
  • Results orientated with structured forward looking and actions orientated planning and follow through.
  • Strong business & capability knowledge to enhance fact based decision making
  • Knowledge and experience in Presentation, Creative, Reprographics & Mailroom services is considered a plus


We offer competitive remuneration package and fringe benefits to the successful candidate.  Interested parties, please send your full CV with current and expected salary by clicking "APPLY NOW" to submit your application.

(All information provided will be treated confidence and used solely for recruitment purpose) 

Additional Information
Years of Experience
3 years
Employment Type
Full Time, Permanent
Dental insurance, Five-day work week, Life insurance, Medical insurance
Company Website
Company details

Introduction of Williams Lea

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

From our humble beginnings as a print shop in London, to our position today as a global outsourcing leader, our business is built on a strong heritage, great relationships and a talented team.

We are experts in delivering efficient business processes in complex and highly regulated environments. We connect people, processes and technology to manage documents and streamline key back office functions. Empowered by a global workforce, our strength is unparalleled and helps improve efficiency, increase effectiveness and reduce risk for our clients.

Our clients and their customers have always been at the heart of everything we do. We bring a consultative and collaborative approach to developing solutions for the unique needs of legal, financial and professional services firms and our long-term partnerships, great relationships and exceptional employees have been the driving force behind our success.

For more information, please visit