The Business Analyst is responsible for defining the user epics, stories, and functional specifications for features identified on the product roadmap to deliver an exceptional online shopping experience for our customers. Your role will have you working on all aspects of the digital customer experience with Estee Lauder’s range of brands, from engaging customers via digital marketing channels, searching and browsing for products in the online shop and other sales channels, completing the purchase, servicing the customer throughout the experience, all the way to the customer receiving their order and any other high touch customer service and clienteling that drives loyalty, upsell and cross-sell. You will work as part of the APAC Online Production Team and across both business and technical teams to deliver an ever-improving customer experience through an agile, iterative, and data-driven product development process.
Roles & Responsibilities
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Bringing the Best to Everyone We Touch and Being the Best in Everything We Do.
The Estée Lauder Companies Inc. is one of the world's leading manufacturers and marketers of quality skin care, makeup, fragrance and hair care products.
The Company's products are sold in more than 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Prescriptives, Lab Series, Origins, M•A•C, Bobbi Brown, Tommy Hilfiger, Kiton, La Mer, Donna Karan, Aveda, Jo Malone, Bumble and bumble, Darphin, Michael Kors, Flirt!, GoodSkin Labs, Tom Ford, Coach, Ojon, Smashbox, Ermenegildo Zegna, Aerin Beauty, Osiao, Marni, Tory Burch, RODIN olio lusso, Le Labo, Editions de Parfums Frédéric Malle and GLAMGLOW.
For more information about careers at Estée Lauder Companies in Asia Pacific, please visit www.elcasiacareers.com