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Business Planning & Operations Manager - EventsKlook Travel Technology Limited
Business Planning & Operations Manager - EventsKlook Travel Technology Limited
Job Highlights
  • Grow Klook’s multi-million USD Events business
  • Manage the entire operational lifecycle of events
  • Exciting opportunity to join a start-up
Job Description

What you’ll do?

  • Grow Klook’s multi-million USD Events business into a world leader
  • Collaborate with regional business development teams to acquire valuable events such as concerts, festivals, sports events and exhibitions
  • Drive commercial success and user experience improvements for the category
  • Conduct market research, spearhead new business models and develop scalable ways to replicate best practices globally
  • Manage the entire operational lifecycle of events, from revenue projection, cost estimation, booking process design, content production, to ticket redemption, on-site access control etc
  • Develop metrics to track service quality as well as standard operating procedures to improve customer experience
  • Work with our tech product management team to improve usability of booking processes on Klook’s mobile app, website, and other distribution channels.

What you’ll need?

  • 7 years in the events, ecommerce, or tech startup operations
  • Track records of growing a multi-million USD business portfolio and successfully driving cross departmental projects are preferred
  • At least 3 years of team management experience
  • Fluent spoken and written English. Fluent Chinese is a plus.
  • Bachelor's degree or above
  • Eager to work in small team and fast-paced environment
  • A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work independently when required
  • Globally-minded and comfortable working with people from different cultural background and in different time zones

What you’ll get?

  • The rare opportunity to be part of building a global travel brand, ensuring its success and evolving it for the future
  • An environment that values honesty, transparency and respect with awesome co-workers globally
Additional Information
Years of Experience
7 years
Employment Type
Full Time, Permanent
Dental insurance, Five-day work week, Medical insurance, Performance bonus
Company details

Founded in 2014, Klook is one of the world’s leading travel activities and services booking platforms. Klook gives travelers a seamless way to discover and book popular attractions, tours, local transportation, best foods and must-eats, and unique experiences around the world on its website and award-winning app ('Best of 2015' & ‘Best of 2017’ by Google Play and Apple App Store). With Klook’s innovative technologies, travelers can book after arriving in their destinations and redeem the services by using QR codes or e-vouchers. Each day, Klook empowers countless travelers to indulge in their wanderlust and spontaneity through over 100,000 offerings in more than 250 destinations.

Our team has traveled some distance - growing to over 1000 across 18 locations worldwide. We have been working hard and also having a lot of fun along the way, and we are not even close to our destination yet. Our team has diverse travel interests and is encouraged to create their own journeys, but we are all united in the mission to empower people to create the best travel experience anywhere, anytime.