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Business Relationship ManagerLane Crawford (Hong Kong) Limited
Business Relationship ManagerLane Crawford (Hong Kong) Limited
Job Highlights
  • Business Analyst
  • Project Management
  • Business Relationship & Process Management
Job Description

Job Purpose:           

 “Act as a business advisory and partner to strive technology solution to support business and tech strategy.  Possess business operation optimization thinking with business process knowledge, and other methodologies to justify requirements along with business owners to drive business forward.”

Key Accountabilities:

In addition to following Lane Crawford’s policies and procedures, key accountabilities include, but are not limited to:

Business Relationship & Process Management

  • To understand all latest business strategy and directions, provide strategic and innovative thinking to develop and enhance the relationships with business stakeholders
  • To understand different business and operation workflow, recommend optimization and analyse change impact
  • To understand the technology requirements in the To-Be business processes, including system requirements, expected behaviour, and dependencies 
  • To highlight any potential issues or incompatibility of the proposed designs with existing system, and suggest alternative approaches to align current and future solutions
  • To be responsible feasibility studies and testing to suggest enhancement approaches
  • To strive Business Analyst to gather, understand and document the business objectives for projects from different business units
  • To strive Project Analyst/Associate in project manage assigned task/project and help manage business portfolio, and
  • Serve as liaison with Application Development/Infra team and all other BU to identify, forecast and address technology needs

Business advisory alongside domain lead

  • Acts as a partner/advisor to the business (including business divisions and corporate functions) and recommends relevant solutions to meet current and future needs
  • Ensures technology solutions requested by the business are fully explored and well challenged for business value

Solutions/Product Owner

  • Governance the design of solutions, ensure system design complies to business strategy, business processes and control
  • Support stakeholders, management or process owners in defining solutions roadmap
  • Support business owners on the development of the overall solution strategy and roadmap
  • Develops business cases, formulate plans, estimate resources and identify timing for execution

Project Management

  • To be responsible and accountable for formulating and implementing assigned Tech projects to completion within cost & schedule constraints
  • To be responsible for the entire project related activities of assigned projects, including staffing, vendor liaison, progress reports, budgeting and costing requirement study
  • To assist to identify, develop and implement best practice business and IT processes, procedures and methodology
  • To oversee assigned projects and handle any major issues and hurdles that may present themselves
  • To ensure smooth partnership during the cycle of any tasks/projects
  • To be responsible for vendor management
  • To support the PR/FAD process

Business Analyst

Requirements Gathering and Business Analysis

  • To gather, understand and document the business objective for all projects from different business units
  • To fully understand the application requirements, features, high level architecture, integration mechanism and implementation
  • To validate and maintain user stories, business objectives and requirements matrix
  • To analyse the customer/user touch-points to achieve the business objectives, and ensure a positive experience of the Product and Brand throughout use
  • To suggest on-going enhancements from business and system perspective

Delivery Support

  • To recommend project and feature delivery priority
  • To consolidate release note/material to business
  • To ensure Business Support are aware and Customer Care are trained and able to support the solution at the time of release

Post-Implementation Support

  • To be responsible for a comprehensive post-implementation support and a full handover plan to Service Desk team
  • To be responsible for business satisfaction and usage result if applicable


  • Comprehensive knowledge of IT infrastructure, applications, service desk and other general areas of IT operations
  • Knowledge of portfolio management and performance monitoring practices and methodologies
  • Ability to build, maintain and extend relationships across the organization
  • Ability to manage and direct activities of others in a multi-project environment
  • Ability to perform business and process analysis

You are

  • passionate about supporting the development of IT systems and applications
  • technically savvy with an appreciation for IT capability
  • a proven team player able to work in a collaborative way across business units, teams and regions
  • self-motivated and are able to progress tasks with autonomy and integrity, you challenge when appropriate

Talent Leadership and Development

  • To role model and reinforce the Lane Crawford Vision and Values and Customer Service Promise at all times
  • To reinforce the LC heritage, Brand DNA and culture - storytelling and sharing success at every opportunity
  • To provide the necessary leadership, coaching and guidance to your team to ensure commitment to achieve the Department/BU plan and Individual Objectives
  • To personally demonstrate the LC Leadership Competency behaviours and use these competencies as a tool to coach and develop team members
  • To fully participate in the PDP process, developing knowledge and understanding of team member strengths and development opportunities using Talent Profiles and IDP’s
  • To partner with HR/Talent to identify Departmental Talent Pipeline using the full suite of Talent Tools, supporting individuals with relevant learning and development opportunities to ensure success in current and future roles
  • To build a personal connection with each team member, taking time to understand them as individuals and identify ways to motivate, retain and engage
  • To take appropriate corrective action with employees who fall below standard (in consultation with HR Department).

Company Culture and Values

  • To fully engage and live by the Lane Crawford Vision, Passion, Learning and Collaboration (PLC) Values, Leadership Code and deliver our Customer Service Promise at all times
  • To build collaborative working relationships with your colleagues to ensure the achievement of the Company Business Plan, your department and individual objectives







Additional Information
Years of Experience
Not Specified
Employment Type
Full Time, Permanent
Dental insurance, Five-day work week, Free shuttle bus, Medical insurance, Performance bonus
Company details



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