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Claims ManagerChina Life Insurance (Overseas) Company Limited
Claims ManagerChina Life Insurance (Overseas) Company Limited
Job Highlights
  • Supervise the Individual Team
  • Analyze special claim case
  • 8 years experience in Life Insurance
Job Description

Job Description

  • Assist the Senior Manager to supervise the Individual Team
  • Setup target for subordinate, monitor the workload and quality
  • Monitor Departmental KPI and ensure subordinate understand fulfillment of KPI. In addition, manage and supervise subordinate’s performance.
  • Evaluate the achievement of departmental KPI: manage the progress, effect and result of Services Improvement project.
  • Analyze special claim case and share with related department and agencies to enhance their knowledge and customer claim experience.
  • Assess and approve claim within authority and escalate case to department head with alternative suggestion when amount exceed authority.
  • Approve subordinate’s case and provide solution.
  • Prepare monthly and business report of Claims Department.
  • Follow up and complete project item within the schedule which assigned by COO, Department or deputy head of department.
  • Provide regular training to enhance professional knowledge and standard of subordinate.


  • University Graduate
  • Bachelor of Insurance, medical, management or related qualification is preferred.
  • Holding FLMI, ICA qualification is preferred.
  • At least 8 years experience in Life Insurance Industry and 4 years experience on management in Claims Department.
  • Proficient in written and spoken English and Chinese. Fluency in Putonghua is definitely an advantage
  • Familiar use MS Office and MS Excel for analysis.
Additional Information
Career Level
Years of Experience
8 years
Employment Type
Full Time, Permanent
Education allowance, Five-day work week, Life insurance, Medical insurance, Performance bonus
Company details

China Life Insurance (Overseas) Company Limited (“China Life (Overseas)”) with presence in Hong Kong, Macau, Singapore and Indonesia is a wholly-owned subsidiary of China Life Insurance (Group) Company, China’s largest financial insurance corporation.