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Claims Manager - Employee CompensationQBE Hongkong & Shanghai Insurance Limited
Claims Manager - Employee CompensationQBE Hongkong & Shanghai Insurance Limited
Job Highlights
  • Attractive salary
  • Employee Compensation case handling
  • Previous supervisory experience required
Job Description


  • Provide supervision, leadership, direction and coordination of operational day-to-day activities within the Employees Compensation Claims Team
  • Manage the claims function to ensure operational efficiency, efficient claims settlement and equitable solution to claims dispute in accordance with company claims philosophy
  • Support the implementation of claims management strategies and objectives for the region/branch
  • Initiate new ideas and recommend changes to department policy and procedures as needed
  • Contribute to the refinement of processes and procedures to improve Claims systems and procedures
  • Approve substantial claims within appropriate authority levels
  • Maintain current knowledge of insurance guidelines, policy changes and modifications
  • Work with key stakeholders/business managers to develop sustainable Claims products and services to attract and retain customers and increase profitability
  • Quickly respond to and resolve complaints within the agreed service standards. Take immediate corrective actions when necessary
  • Lead the team to respond to critical issues and exceptions appropriately
  • Ensure legitimate claims are paid in accordance with policy conditions by providing technical expertise and leadership
  • Supervise the medical, return to work management, investigation and settlement of all claims within the team
  • Motivate and develop the team by demonstrating good leadership behaviours and through the use of management best practice, to enable development of staff to support the achievement of business goals


  • University Degree or professional qualification in insurance or related disciplines
  • At least 5-8 years relevant working experience with previous supervisory experience
  • Solid working knowledge of Claims classes and service requirements
  • Strong analytical, negotiation and interpersonal skills
  • Able to work independently and meet service standards
  • Good command of spoken and written English and Chinese


Interested candidates please email us your full resume with current and expected remuneration package & available date.

Only shortlisted candidates will be notified. All data collected will be treated in strict confidentiality and used for recruitment purpose only. Personal data of unsuccessful applicants will be destroyed within 24 months from the date of receipt.

For other vacancies, please visit our website at

Additional Information
Career Level
Not Specified
Not Specified
Years of Experience
Not Specified
Employment Type
Full Time
Five-day work week, Life insurance, Medical insurance, Performance bonus
Company Website
Company details


QBE Hongkong and Shanghai Insurance Limited (QBE-HKSI) is a joint venture between QBE Insurance Group and China Construction Bank (Asia) Corporation Limited. As part of QBE Group’s Emerging Markets Division, QBE-HKSI delivers insurance solutions to deal with complex risk exposures. The company has been ranked the No. 1 leader in Employee's Compensation business for three consecutive years from 2012 to 2014.

QBE Emerging Markets Division has operations in 23 markets in Asia Pacific and Latin America. Headquartered in Sydney, Australia, the QBE Insurance Group is one of the world’s top 20 general insurance and reinsurance companies.

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