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Claims Officer (Fast-Track Employee Compensation Claims)QBE General Insurance (Hong Kong) Limited
Claims Officer (Fast-Track Employee Compensation Claims)QBE General Insurance (Hong Kong) Limited

Job Highlights

  • Handle EC insurance claims
  • Degree holder with 1-2 years' relevant exp
  • Handle claims queries

Job Description


  • Handle claims within delegated authority according to company policies
  • Handle Employee Compensation Insurance claims within delegated authority according to company policies
  • Maintain daily operations of the team to ensure consistent, accurate and fair claims processing in a high level of integrity
  • Quickly respond to and resolve complaints within the agreed service standards. Take immediate corrective actions when necessary
  • Upkeep the claim status and undertake periodical reviews
  • Generate claims reports to facilitate the manager for analyzing the portfolio
  • Encouraging and monitoring client compliance with approved treatment and plans
  • Manage and negotiate cost effective treatment and rehabilitation
  • Interpret basic policy coverage's and determine if coverage's apply to claims submitted, escalating issues as needed
  • Complete the preparation, data entry and authorisation of all payments pertaining to claims


  • Tertiary graduate with professional qualifications in insurance or related disciplines
  • At least 1 - 2 years experience in insurance is preferred but not a must.
  • Fundamental knowledge of insurance industry and claims processes is a definite advantage.
  • Working knowledge and understanding of employees’ compensation and/or case management is highly preferred. 
  • Strong analytical, negotiation and interpersonal skills.
  • Able to work independently and meet service standards
  • Customer-centric and proactive attitude
  • Good command of spoken and written English and Chinese
  • Proficiency in Microsoft Word, Excel and Powerpoint.
  • Candidates with less experience may be considered. Fresh graduates also welcome to apply.


Interested candidates, please email us your full resume with current and expected remuneration package & available date.

Only shortlisted candidates will be notified. All data collected will be treated in strict confidentiality and used for recruitment purpose only. Personal data of unsuccessful applicants will be destroyed within 24 months from the date of receipt.

For other opportunities, please visit our Careers Website at

For more information about QBE Insurance Group and QBE Asia Pacific, please visit our websites below:

QBE Insurance Group -

QBE Asia Pacific - 




Additional Information

Career Level
Entry Level
Non-Degree Tertiary
Job Functions
Years of Experience
1 year
Employment Type
Full Time, Permanent
Five-day work week, Life insurance, Medical insurance, Performance bonus
Company Website

Company Overview

QBE is one of the top 20 global insurance and reinsurance companies, with operations in all the major insurance markets. Formed in Australia in 1886, QBE employs over 14,000 people in 36 countries, with operations in Australia, Europe, North America and Asia Pacific. QBE Insurance Group is listed on the Australian Securities Exchange and headquartered in Sydney.

Each country in our Asia Pacific division is able to combine in-depth local knowledge and expertise developed in their respective market while drawing on the collective global resource of the entire Group. Our policyholders, brokers and intermediaries recognize QBE’s experience and strength in the Asia Pacific region, making QBE a top 10 insurer by premium income in most of our markets.

At QBE, we strive to make it happen for our people to be successful and to build their careers with us. We are committed to providing numerous opportunities within an inclusive and dynamic culture. Come and join us, and QBE will make it possible for you to realise your potential and fulfil your career aspirations!

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