SEEK Asia Style Guide

Client Account ManagerSalesworks HK Limited
  • Wan Chai
  • Salary provided
  • Posted on 25 Mar 2019
Client Account ManagerSalesworks HK Limited
Job Highlights
  • 16 days AL
  • Medical Insurance, Bonus
  • Key Account Services
Job Description

KEY ROLES & RESPONSIBILITIES

 

Planning and Strategy

-         Identify gaps with the existing clients and key actions required.

-         Increase the productivity of sales teams and internal team.

-         Discover new ways of enhancing campaigns (lateral thinking).

-         Demographic and trend analysis of target markets to enhance sales team’s productivity.

-         Review critical numbers with clients, sales managers, and General Manager.

-         Ensure the sales performance is on track and prepare sales forecast.

-         Participate in management strategy meetings.

-         Ensure clear operational guidelines to be in place for all areas of the campaign.

-         Co-ordinate with different departments regularly and provide updates.

-         Explore business development and new divisions and identify the prospects for the company.

 

Financial and Compliance Management

-         Comply with the contracts with clients.

-         Negotiate contracts and payment schemes if necessary.

-         Be able to understand sales figures and interpret critical numbers and analyze trends.

-         Ensure all practices and guidelines are compliant with local laws and policies.

-         Highlight and escalate to the GM any risk areas identified that could have an adverse effect on the clients, company, or sales team.

 

Administrative

-         Regular reporting to provide feedback to clients and sales teams including inventory management.

-         Daily, weekly, monthly, and quarterly reporting on campaigns and critical numbers.

-         Review monthly and quarterly priorities and objectives.

-         Improve the quality and functionality of reports.

-         Professionally update and manage the clients for everything.

-       Lead the investigation for any complaints from clients with CS Manager.

 

KNOWLEDGE AND SKILLS

 

  • Experience in client servicing role and people management.
  • Excellent stakeholder management.
  • Attention to details.
  • Very strong analytical skill.
  • Strong in numbers.
  • Operationally strong in Microsoft Office and PowerPoint.
  • Organized and able to work in very fast-paced environments.
  • Excellent spoken and written communication (Chinese - Cantonese/ English).
Additional Information
Years of Experience
5 years
Employment Type
Full Time, Permanent
Benefits
Five-day work week, Medical insurance, Performance bonus, Transportation allowance, Travel allowance
Company details

In 1995, we opened our first office with a humble space on Jalan Loke Yew with only a handful of staff. During the time, the business of selling services face-to-face had never existed in Asia and we were the pioneers in introducing the concept of face-to-face marketing to this unexplored market.

 

Now more than 20 years later, headquartered in Kuala Lumpur, Malaysia, we are present in seven other Asian countries; Singapore in 1999, followed by Indonesia in 2006, Thailand in 2007, The Philippines in 2008, Hong Kong in 2010, South Korea opened in 2012 and late 2017 in Taiwan.

 

In 2018, we completed a 100% purchase of Appco Group Asia, making us an independently owned and operated business. This marked a significant milestone in our journey, that began our rebrand from Appco Group Asia to Salesworks Group Asia - providing an opportunity to reflect on everything that our original brand stood for and everything that we aspire to become.

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