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Client Application Support (ITIL) - Prestige Financial FirmPinpoint Asia Limited
  • Not Specified
  • HK$35,000 - 45,000 /month (negotiable)
  • Posted on 15 Aug 2019
Client Application Support (ITIL) - Prestige Financial FirmPinpoint Asia Limited

Job Highlights

  • Client Facing Support
  • ITIL Focus
  • International Prestige Firm

Job Description

Our client is a prestige financial firm with a great reputation in the US, they are looking for a Client Application Support specializing the in the ITIL area for their regional technical support. Great exposure in a professional technology environment.


  • Act as the client-facing and coordination point to handle first-level support and escalation.
  • Work with the rest of the support team to coordinate on resolving the incidents and problems.
  • Work directly with clients to build a trusted relationship and provide timely support.
  • Work with the client onsite to assist the issue resolution and understand their business needs.
  • Manage the Incident management process to ensure timely escalation and communications.
  • Work with the production support team in root cause analysis and document the right solutions. 
  • Work with the clients on implementation support and deployment.


  • Experience in application support / technical support across the financial trading space in a production environment.
  • A strong analytical and proactive mindset in problem-solving, especially when it is time-sensitive and under pressure.
  • Independent and mature; Ability to work in a regional team.
  • Great stakeholders management and client-facing skills.
  • Proficient in the following technical skills: Unix/Linux, SQL, Shell, FIX, Python, Perl, etc would be highly preferred.
  • Excellent communication in English AND Mandarin with great interpersonal skills. 
  • Flexible with occasional regional travel.

If this outstanding opportunity sounds like your next career move, please send your resume in Word format Danny Kwan at resume(at)pinpointasia(dot)com and put Client Application Support (ITIL) - Prestige Financial Firm in the subject header.

Data provided is for recruitment purposes only.

Additional Information

Years of Experience
3 years
Employment Type
Full Time, Permanent
Benefits & Others
Five-day work week

Company Overview

Headquartered in Hong Kong, Pinpoint Asia is the go-to Specialist Firm for Technology Recruitment

We are a team of specialist tech recruiters (many of our recruiters come from an IT background) and we serve a wide range of clients, all the way from tech startups (especially FinTech) to some of the top Financial Institutions on Wall Street and several other large scale enterprises in other industries.

Our significant market reputation and status as the leading search firm for many of our clients is a direct result of our strong industry relationships, intimate understanding of the marketplace and proven ability to deliver results. 

Our vision is to help companies hire smarter and help job seekers get closer to their career aspirations.

To see all our open jobs please reach out to us at