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Client Relations Executive - 6 Month ContractWorld First Asia
Client Relations Executive - 6 Month ContractWorld First Asia

Job Highlights

  • Dynamic | fast-growing | MNC | Fintech | Ecommerce
  • Competitive Salary | Open | Enthusiastic Workforce
  • Work Life Balance | Free Breakfast | Beer Fridge

Job Description

We are hiring a customer first Client Relations Executive on a 6-month contract. 

Hello, we’re WorldFirst. We specialise in making international money transfer faster, simpler and cheaper for people and businesses with global ambitions. 

At WorldFirst we are building the biggest and best platform for international trading in the world!

Currently, more than 400,000 global customers & 150,000 global businesses choose WorldFirst for their international transfers. We have transferred £70 Billion for our customers since we launched in 2004, more than 1 million transfers per year!


This is an exciting opportunity for an individual with an interest in foreign exchange and client relationship management to move to one of the most innovative and fastest growing foreign exchange companies in the UK.

Role overview:

The Client Relations team is the primary point of contact for all client on boarding matters. You will often be the first point of contact for new clients and will be responsible for answering their initial questions and explaining our service. You will also be dealing with customers and World First staff to ensure we receive all the necessary documents and information to be able to verify new clients in line with company policy and regulatory requirements.

Responsibilities: 

  • Answer and respond to new client enquiries
  • Perform Know Your Customer (KYC) due diligence
  • Ensure all client data on the system is accurate
  • Request further information from clients and other World First teams where necessary
  • Liaising with clients in Mandarin and English – written and spoken

Skills and experience required:

  • At least 1 year of customer service experience
  • Excellent communication skills including telephone manner
  • Fluency in Mandarin and English – written and spoken (plus a 3rd language would be awesome!)
  • Extremely accurate with excellent attention to detail
  • Computer literacy and ability to use Microsoft suite
  • You should be proactive, organized and efficient - able to work well under pressure
  • Polite and professional manner
  • Articulate, enthusiastic and friendly
  • Ability to self-motivate

What we offer:

  • Competitive salary
  • Learning and development opportunities
  • Open, friendly, fun-loving international working environment - come check out our office environment: https://www.youtube.com/watch?v=gG5dx38v_KA 
  • Perks including: free breakfast, Friday beer fridge, smart casual dress code, company parties – and more!!

To Apply:

Please submit your CV (in Microsoft Word or PDF format) to us.

To find out more about what it's like to work with World First or more job opportunities, please visit our website at www.worldfirst.com/en-hk/careers 

You may also learn more about our culture at https://www.linkedin.com/company/world-first/life/

Personal data collected will be used for recruitment purposes only.

 

 

Additional Information

Career Level
Entry Level
Qualification
Non-Degree Tertiary
Years of Experience
1 year
Employment Type
Contract, Full Time
Benefits & Others
Five-day work week

Company Overview

Hello, we’re WorldFirst. We specialise in making international money transfer faster, simpler and cheaper for people and businesses with global ambitions. We are building the biggest and best platform for international trading in the world!

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