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Client Relations Partner, APACNET-A-PORTER
  • Wan Chai
  • Salary provided
  • Posted on 15 Aug 2019
Client Relations Partner, APACNET-A-PORTER

Job Highlights

  • Service of high net worth clientele
  • Opportunity to travel across the APAC region
  • World famous staff discount

Job Description

 As a regional Client Relations Partner, you will be a client facing ambassador for both NET-A-PORTER & MR PORTER, working along with the global Client Relations team, by developing and driving the APAC Client Relations strategy. You will elevate relationships with our EIP clients by leveraging different tools, focusing on the client experience, as well as driving client acquisition, retention and conversion.

 

Client Relations

  • With the support of the IN-SEASON APAC Client Relations Manager, you will implement the Client Relations strategy in the APAC region with a view to accelerate recruitment of high potential prospects and increase retention and positive experience of existing EIPs for both NET-A-PORTER and MR PORTER
  • Have up to date awareness and knowledge on our top APAC in EIPs
  • Support with the development of a strong follow-up and ownership of a customer journey to ensure every potential client is converted into an EIP and work closely with the APAC Personal Shopping teams to take this forward
  • Support the growth of the Ambassador Program in key focus and high potential APAC regions
  • Regularly review the Client Relations KPIs (Retention, Acquisition and Conversion) and propose specific actions plans to improve performance and establish the business as “best in class”
  • Perform client insights/analysis through the relevant reporting platforms to make business recommendations and improvements
  • Budget management, cost control and budgets are all up to date and in line with business expectations
  • Give hands – on support with customer events, gifting initiatives, exclusive product promotions
  • Partner with the Personal Shoppers when meeting existing clients socially or for at home visits as required and the ensure the team is delivering the NET-A-PORTER “best in class” client experience
  • Work closely with the Client Relations coordinator to ensure the CR reports are updates with your leads
  • so we can monitor and report on newly active customers, together with revenue generated.

Business development

  • Be an active networker, proactively identifying opportunities to meet potential customers through relevant industry and social events
  • Assess the potential for true EIP acquisition via the EIP Ambassador Program and potential partnerships opportunities externally and via Marketing and PR
  • Establish successful approaches to closing sales opportunities at events in different markets in partnership with the APAC Personal Shopping team for NET-A-PORTER and MR PORTER
  • Evolve a network of key partners to collaborate on a series of small scale, personal and intimate activities that focus on quality leads over quantity
  • Work with the Personal Shopping team to ensure we are maintaining leads engaged with product and service, therefore maximizing the conversion rate and migration into high customer value segment

Team development

  • Support the Client Relations Manager, APAC in recruitment, evaluation and development of the Client Relations team, maximising individual potential and ensuring succession plans of their career development is in place
  • Coach the Personal Shoppers to maximise engagement opportunity with new EIPs and potential EIP

 

Experience and skills

 

  • You will have experience in luxury fashion sales, with solid understanding of client development, luxury fashion and lifestyle differences
  • You will be results oriented and sales driven, with great commercial awareness and demonstrate high level of business expertise
  • You will have a proved record or passion for events’ management
  • You will be self-motivated, pro- active and possess strong organisational skills
  • Must be detail-oriented, efficient and able to multi-task with solid organisational and time-management skills
  • Can work independently in a structured manner
  • Impeccable presentation and communication skills, both verbally and written
  • You will be a creative thinker who works on initiative
  • Can work effectively on several projects simultaneously
  • Strong experience working with third party partners to develop events strategies
  • Strong team player who is able to work across multiple teams and under pressure
  • Ability to coach and develop team
  • High work ethic, integrity and reliability with a “hands on” attitude
  • Must have strong computer skills
  • You are comfortable with long hall travel

 

 

Net-A-Perks

Here are just a few of the amazing perks you will receive as an employee at the YOOX NET-A-PORTER Group:

  • Our famous Staff discount
  • Exclusive staff sales
  • MPF
  • Multi-purpose insurance

To Apply:

From the moment you walk through our doors and join the YOOX NET-A-PORTER team we are committed to making your journey with us inspirational and evolutionary.

If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV

YOOX NET-A-PORTER GROUP is an equal opportunities employer, if you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

For further information: www.ynap.com | LinkedIn: YOOX NET-A-PORTER GROUP | Twitter: @YNAP | Instagram: @YNAP|

Additional Information

Career Level
Not Specified
Qualification
Not Specified
Years of Experience
Not Specified
Employment Type
Full Time
Benefits & Others
Dental insurance, Five-day work week, Life insurance, Medical insurance, Performance bonus

Company Overview

YOOX NET-A-PORTER GROUP is the world’s leading online luxury fashion retailer. The Group is a Global company with Anglo-Italian roots, the result of a game-changing merger, which in October 2015, brought together YOOX GROUP and THE NET -A-PORTER GROUP; the two companies had revolutionized the luxury fashion industry since their birth in 2000.


YOOX NET-A-PORTER GROUP is a unique business with an unrivalled offering including multi-brand in-season online stores NET-A-PORTER and MR PORTER, and multi-brand off-season online stores YOOX and THE OUTNET, as well as numerous ONLINE FLAGSHIP STORES, all “Powered by YNAP”.


Uniquely positioned in the high growth online luxury sector, YOOX NET-A-PORTER GROUP has an unrivalled client base of more than 3 million high-spending customers generating around 1 billion visits worldwide. The Group has offices and operations in the United States, Europe, Middle East, Japan, China and Hong Kong and delivers to more than 180 countries around the world.


Since June 2018, the Group is subject to the management and coordination of Compagnie Financière Richemont S.A.
 

For further information: www.ynap.com
Linkedin: YOOX NET-A-PORTER GROUP | Twitter: @YNAP | Instagram: @YNAP

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