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Client Service Executive (客戶服務主任) Welcome Fresh Graduate / Teller - 20k upPI Business Consulting Limited
  • Not Specified
  • HK$17,000 - 25,000 /month (negotiable)
  • Posted on 15 Aug 2019
Client Service Executive (客戶服務主任) Welcome Fresh Graduate / Teller - 20k upPI Business Consulting Limited

Job Highlights

  • Great starting point to enter banking industry
  • Fresh graduate & teller welcome
  • Basic salary: 20k up

Job Description

Job description:

  • Delivers professional customer service through answering general enquires by phone and email for personal customers to achieve committed service performance pledges
  • Promotes a wide range of financial services to prospect customers
  • Performs cross-team support in Customer Contact Centre to ensure the provision of premium phone banking services
  • Handles customer complaints properly and performs necessary investigation
  • Manages and report suspicious fraud cases, major incidents and customer feedback to respective internal counterparts timely and properly
  • Ensures all activities are in compliance with the requirement of the Bank and regulatory authorities

Requirements:

  • Diploma or Degree Holder; Form Five or DSE Graduates with relevant working experience will also be considered
  • Passes in the Insurance Intermediaries Qualifying Examinations (IIQE) Paper 1, 2 and 3 and Hong Kong Securities and Investment (HKSI) Paper 1, 7 and 8 an advantage
  • Strong customer service orientation, with good communication and problem solving skills
  • Proficiency in both English and Chinese, with fluency in Putonghua an advantage

Additional Information

Years of Experience
1 year
Employment Type
Full Time, Permanent
Benefits
Five-day work week, Free shuttle bus, Medical insurance, Overtime pay, Performance bonus

Company Overview

PI Business Consulting Limited is a consultancy firm established and managed by seasoned Human Resources professionals. We specialize in search and selection of executives in the Banking and Finance, and Insurance Industry