Flexport Asia Limited

Client Solutions Associate (Customer Services Officer)

Flexport Asia Limited
Posted on 13-Apr-21

Client Solutions Associate (Customer Services Officer)

Flexport Asia Limited

Job Highlights

  • Tech-freight forwarder from Silicon Valley
  • Energetic team environment
  • Great benefits & perks

Job Description

Our Mission

Let’s face it, Global trade can be a nightmare.
That’s where we come in.
At Flexport, it’s our mission to make global trade easy for everyone. We are transforming the industry with technology associated with our talents and state of the art infrastructure. 

Why you?

You are more than just a number in a large company. You’re tired of the status quo in a dinosaur industry. You know you can dream big and be part of the global trade shake up. You get it.

Your background:

  • Bachelor / master degree
  • 1-3 years working experience, typically as a shipment coordinator, logistics associate, or logistics customer service
  • Client-centric mindset
  • A background in logistics, freight forwarding, or supply chain is a plus
  • Ability to demonstrate hands-on, process-oriented, structured thinking with strong problem-solving skills
  • Fluency in English and Mandarin is preferred

What you’ll do:

  • Delight our clients with best-in-class services, solutions and technology: obsessed with client outcomes, doing what it takes to deliver the client’s expectations
  • Connect with global teams to work on end-to-end solutions
  • Fix problems in clients’ supply chain

Working Environment:

  • Multi-cultural - We are a diverse team of problem solvers, passionate about making an impact in this crazy World, and advancing Global Trade.  Part of our DNA is that people can come as they are, and contribute to our unique culture. We all come with different backgrounds and experiences, and we can’t wait for you to add your story to Flexport. 
  • Agile - We empower the team to make the right decisions for our clients & the company. We trust our people to do the best they can in any situation. 
  • Supportive - You’ll never feel alone. We have great experts in the company to provide necessary support to you in terms of training, solutions and mentorship. As long as you stay curious, you will always find something to learn at Flexport. 
  • Fun - Look, we’re fun, don’t make this awkward. At times we work a lot, and stakes are high but we always make sure to not take ourselves too seriously.

Benefits & Perks:

  • 13 months salary
  • Semi-annual performance bonus 
  • Restricted stock units (your own slice of Flexport)
  • Free lunch, snacks (unlimited sugar rush yay!) and drinks
  • Flexible annual leave - take what you need
  • Flexible Work from Home policy
  • Top-notch medical and dental care plan 
  • Life insurance
  • Amazing Learning & development opportunities 
  • Hi-tech environment (we’re cloud based and most of us have no idea what a Fax does)
  • Group discount on gym membership
  • And of course, fancy offices (like, we mean, Grade-A building, standing desks, large chillout spaces, amazing views)

Additional Information

Career Level
Entry Level
Years of Experience
1 year
Job Type
Full Time, Permanent

Company Overview

Making Global Trade Easier for Everyone

We believe global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. We aim to do this by building the Operating System for Global trade - a strategic model combining advanced technology and data analytics, logistics infrastructure, and supply chain expertise. Flexport today connects almost 10,000 clients and suppliers across 109 countries, including established global brands like Georgia-Pacific as well as emerging innovators like Sonos. Started in 2013, we've raised over $1.3B in funding from SoftBank Vision Fund, Founders Fund, GV, First Round Capital and Y Combinator. We’re excited about the three big ways we’re moving forward after our recent $1B investment from SoftBank Vision Fund in February 2019. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Additional Company Information

Freight Forwarding/Delivery/Shipping
Benefits & Others
Double pay, Education allowance, Life insurance, Medical insurance, Performance bonus, Work from home, Five-day work week