Chubb Insurance Hong Kong Limited

Commercial Operations Manager (6-month contract)

Chubb Insurance Hong Kong Limited
Posted on 9-Apr-21

Commercial Operations Manager (6-month contract)

Chubb Insurance Hong Kong Limited

Job Highlights

  • Largest P&C insurer
  • Great exposure
  • General Insurance

Job Description

(Candidate with less experience will be considered as Assistant Commercial Operations Manager)

Reporting to Head of Operations, this role is responsible to lead and supervise the Property & Casualty operations team and outsourcing party to provide quality policy administrative services to internal and external customers, as well as carry out quality assurance checking and trainings.


  • Lead an Underwriting Assistants Unit and Policy Administration team to support pre-bind and post-bind policy services for P&C Underwriting teams
  • Manage daily operations, ensure smooth and effective operational service supports to internal and external customers
  • Properly arrange and assign daily works, provide timely coaching and guidance to the team members
  • Maintain up-to-date manuals and workflow documents on system operations, procedures, customer service standards and various operational requirements
  • Identify/understand and timely solve daily operational issues, or escalate for help including Underwriting assignments and policy administration
  • Work proactively and constantly improve productivity by identifying weaknesses, recommending solutions and implementing changes/quick wins
  • Constantly help staff improve their service mentality, initiative, time and task management and other operational knowledge and skills
  • Conduct quality control on data inputs, deliverables and procedures through monthly review and sample checking.  Set adequate checking points and keep timely updated with practice changes or introduction of new rules and procedures
  • Effectively monitor the system inputs and document issuance before delivery, ensure timeliness, accuracy and completeness of all data and deliverables
  • Ensure the QC result is timely communicated with team members, identify knowledge and skill gaps, and provide necessary training sessions for corrections and improvements
  • Monitor accuracy and turnaround time on defined service level agreement for regular reporting
  • Participate in user acceptance test (UAT) on new or enhanced technology solutions
  • Generate monthly KPI metrics reporting to Regional counterparts
  • Promote team work and collaboration with business units
  • Other job related tasks assigned


  • Bachelor’s degree or above in any discipline
  • At least 5 years work experience in underwriting/policy administration and servicing with minimum 2 years in supervisory level, preferably in insurance or banking industry
  • Sound knowledge of general insurance products is preferred
  • Mature, independent, self-motivated with strong interpersonal and written communication skill
  • Conscientious, with strong sense of accuracy and quality delivery
  • Excellent command of written and spoken English and Cantonese
  • Highly PC literate in Microsoft Word, Excel, Powerpoint, etc.

Additional Information

Years of Experience
5 years
Job Type
Full Time

Company Overview

 About Chubb in Hong Kong SAR

Chubb is the world’s largest publicly traded property and casualty insurer. With both general and life insurance operations, Chubb has been present in Hong Kong SAR for more than 90 years via acquisitions by its predecessor companies. Its general insurance operation in Hong Kong SAR (Chubb Insurance Hong Kong Limited) is a niche and specialist general insurer. The company’s product offerings include property, casualty, marine, financial lines and consumer lines designed for large corporates, midsized commercial & small business enterprises as well as retail customers. Over the years, it has established strong client relationships by offering responsive service, developing innovative products and providing market leadership built on financial strength.

More information can be found at

Additional Company Information

Insurance/Pension Funding