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Community Associate 5 days/week (front of house, reception, sales assistant)Hong Kong Hive Limited
Community Associate 5 days/week (front of house, reception, sales assistant)Hong Kong Hive Limited
Job Highlights
  • Work at a exciting, fast-paced and dynamic place
  • Performance bonus and excellent career growth
  • Monday to Friday work week
Job Description

The Hive is a community of creative freelancers and dynamic entrepreneurs doing amazing things. We provide a collaborative workspace and an inspiring community for young companies.  

The Hive is Asia's largest coworking network that spans across Asia Pacific from Tokyo to Melbourne.

The Hive is looking for an ambitious, outgoing Community Associate to support the daily operation in Hong Kong.

You should be passionate, have great energy, action oriented, have an entrepreneurial mindset, and able to inspire those around you.You will need to be smart, hard working and fast learning.

About the Role

A Community Associate is not only the face of the Hive and the primary point for the community but is the driving force behind member experiences and sales performance.

  • Demonstrate the Hive’s core values and strive to achieve our mission
  • Creative a collaborative community through events and introductions
  • Maintain 100% occupancy and ensuring sales goals are met
  • Ensure that processes are running smoothly and building is fully operational
  • Ensure customer service excellence at all times
  • Inspire, support and guide your team to be the best coworking space

Duties and Responsibilities

Member Experience and Community

  • Develop relationships with members and proactively understanding their needs
  • Identify how the Hive can help achieve member's goals
  • Always ensure a fantastic member experience
  • Make recommendations to Manager on how to improve overall member experiences

Finance and Operations

  • Work with Community Associates to ensure overall cleanliness of space and pantry
  • Follow up with New Projects team regarding maintenance, and improvements of space from members and observation
  • Conduct quality control walkthrough and address issues, if any
  • Handle basic finance duties, such as petty cash and receiving payment
  • Organise move ins and outs of members and ensure a seamless experience

Events and Content

  • Plan and organise events, working with Head of Events and Community Associates
  • Work with Art Department to produce posters and any visual imageries as required
  • Ensure calendar and notice boards are up to date
  • Create and oversee content to engage with community
  • Ensure events are promoted in a timely manner

Sales

  • Conduct tours of new members, for all memberships (Hotdesk, Dedicated Desk and Office Memberships)
  • Follow up, negotiate and closure with potential members
  • Support the referral of prospective and/or existing members to other locations
  • Attend networking events to promote the Hive
  • Lead tours, and work with both Community Associate Sales and Community Leads to ensure 100% occupancy

Experience and Requirements

  • Passion and understanding for the Hive’s mission and values
  • Passionate and curiosity about entrepreneurial communities, startups and supporting people
  • College graduate with degree preferred, but not required
  • ‘Graduates of life’ will be considered!
  • Strong Customer service and sales experience
  • Must have strong verbal and written communication skills
  • Excellent interpersonal and networking skills
  • Exceptional organisational and multitasking skills
  • Must demonstrate core values of integrity, dependability, self-awareness, excellent work ethic, and empathy for others around them
  • Ability to handle pressure and fast thinking
  • Attention to detail and plenty of initiative
  • Proficient in basic computer skills

 

To apply please provide a covering letter, up to date CV, expected salary and availability

 

 

Additional Information
Years of Experience
N/A
Employment Type
Full Time
Benefits
Five-day work week, Overtime pay, Performance bonus
Company details

the Hive is a community of creative freelancers and dynamic entrepreneurs doing amazing things across Asia. We provide collaborative workspaces and an inspiring community for young companies to help them thrive. The Hive network spans Asia from Singapore, Thailand, Hong Kong, Japan and Vietnam and soon to be Australia and Taiwan .

To see more about who we are and what we do, please see here: www.thehive.com.hk