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Community Associate (Whampoa)Campfire Group Holdings Limited
  • Hung Hom
  • Salary provided
  • Posted on 21 Mar 2019
Community Associate (Whampoa)Campfire Group Holdings Limited
Job Highlights
  • Brand New Co-Learning & Co-Working hub
  • Exciting, Fast-paced, Dynamic working environment
  • 5-day/week, 8-hour/shift
Job Description

About Campfire Whampoa

Camp Whampoa is the second and highly anticipated Campfire Co-Learning hub located in the iconic Harbourfront Landmark building in the heart of Hong Kong’s largest residential area - Hung Hom, Kowloon. Offering an innovative, inspiring and full service education hub, Camp Whampoa offers education providers the opportunity to grow their business with access to an industry leading and purpose-built learning environment.

Camp Whampoa offers two floors of prime waterfront real estate, including a large indoor playground, cafe and food court, flexible office space and market-leading entertainment and educational facilities, making it a one stop destination for your customers’ families and friends. With key facilities to help attract and retain an engaged audience for your business, Camp Whampoa offers two floors of prime waterfront real estate, including a large indoor playground, a cafe and food court for families, flexible office space for working parents and market-leading entertaining education facilities for children such as a kids cooking school and theatre; making it a one stop destination for your customers families and friends.

Key Responsibilities:

  • Develop relationships with members and proactively understand their needs
  • Make recommendations to the Assistant/ Branch Manager on how to improve the overall member experience
  • Work with Community Associates to ensure the overall cleanliness of the space and pantry
  • Upselling our membership program 
  • Follow up with team regarding maintenance, and improvements of the kids playground, education centers and F&B environment
  • Ensure that processes are running smoothly and the building is fully operational
  • Ensure customer service excellence at all times and handle complaints
  • Handle basic finance duties, such as petty cash and receiving payment
  • Organize the new and renew membership 
  • Maintain occupancy and ensure sales goals are met
  • Conduct tours for new members, follow up on member enquiries and manage member agreements
  • Update the reservation and CRM system
  • Get to know the rest of the team and have fun!


  • Strong Customer service and basic sales experience
  • Fluent in English, Cantonese and Mandarin
  • Must have strong verbal and written communication skills
  • Experience in the hospitality industry is preferable
  • Ability to handle and priorities multiple tasks in an organized manner
  • Attention to detail and plenty of initiative
  • Available to work during the weekend and/or public holidays when required.
  • Fresh Graduates are Welcome!
Additional Information
Years of Experience
Employment Type
Full Time
Five-day work week, Medical insurance, Performance bonus
Company details


At Campfire, our mission is to optimize the way our Campers work, live, learn and play. Through our network of shared spaces, we dedicate ourselves in providing customised connections and communities to everyone, online and offline. 


Born as a co-working space, the Campfire umbrella has grown to include Campfire Campus (learning) and Campfire Home (living). These elements complement each other in covering three major pillars of our everyday lives: work, live, learn and play. 


Campfire Collaborative Spaces is the world’s first and fastest growing multi-sector, industry-focused network of shared spaces. 


Currently present with 20 venues across the globe, spanning a total floor plate of over 620,000 sq. ft., each space is designed to provide social and supporting functions, increase productivity and inspire valuable relevant collaborations.




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